| Product Type | Service Coverage with Monitoring and Dispatch | 
| Service Duration | 5 Years | 
| Form Factor | Service-based (non-physical product) | 
| Application | Remote Monitoring and On-Site Dispatch for UPS Systems | 
| Compatible With | APC UPS devices with Network Management Card (NMC) | 
| Required Accessory | APC Network Management Card (NMC) | 
| Coverage Type | On-Site Support and Monitoring | 
APC 5 YR Service Coverage with Monitoring & Dispatch Batt - NMC Required
 
 

Key Benefits
 
            
            
              
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- Ensures high system uptime with five years of monitoring and dispatch service.
- TAA compliance makes it suitable for U.S. government and federal deployments.
- Manufactured in the USA, assuring top-tier service quality and compliance.
Product Overview
The APC 5 YR Service Coverage with Monitoring & Dispatch Batt (NMC Required) is a robust support package offering remote monitoring and on-site dispatch for a five-year duration. TAA compliance makes it suitable for government and regulated sectors, and its United States origin ensures top-quality standards. When used with compatible APC systems and an NMC, it supports uptime-critical environments with efficient incident resolution and proactive system care.
Specifications
                      Product Overview
                      
                    
                    
                      Compliance & Origin
                      
                    
                    | Country of Origin | United States | 
| TAA Compliant | Yes | 
| Compliance Standard | Federal Acquisition Regulation (FAR) and DFARS Compliant | 
                      Interface & Support Elements
                      
                    
                    | Supported Devices | APC Smart-UPS, Symmetra, Galaxy UPS systems (with NMC) | 
| Integration Interface | APC Network Management Card (NMC) | 
| Contact Channels | Phone, online ticketing, web portal | 
| Service Availability Region | United States (select international coverage with variations) | 
                      Additional Features
                      
                    
                    | Service SKU | WMD5YOSNBD-SPL-17 | 
| Manufacturer | APC by Schneider Electric | 
| Product Family | Service / Support | 
| Support Category | AV Product Support | 
| Eligibility | Customers with supported APC hardware and installed NMC | 
                      Cloud Management & Licensing
                      
                    
                    | Remote Monitoring | Included | 
| Dispatch Service | On-Site Technician Dispatch | 
| Cloud Compatibility | Requires Internet-Connected Network Management Card (NMC) | 
| Monitoring Platform | APC EcoStruxure™ IT | 
| Service Activation | Through APC Portal Post-Purchase | 
| License Term | 5-Year Term | 
| Proactive Incident Management | Yes | 
| 24/7 Monitoring Support | Yes | 
| Remote Troubleshooting | Included | 
| Hardware Replacement Included | No (separate coverage may apply) | 
                      Advanced Security Features
                      
                    
                    | IT Environment Integration | Supports secure connection using NMC credentials and encryption | 
| Secure Data Handling | Data encrypted in transit via NMC/cloud communication | 
| User Authentication | Role-based access control via EcoStruxure platform | 
| Audit Logs | Available in EcoStruxure IT interface for service activities | 
                      Physical & Environmental
                      
                    
                    | Service Delivery Format | Remote and On-Site Support, No Physical Shipment | 
| Installation Required | No physical installation; software activation only | 
 
               
     
    