| COO | UNITED STATES |
| TAA compliance | Yes |
Avaya Blue EXPRESS PLUS SRS w TECH-SLNAQQ – Tier 2 Support (101–1199 users)

Key Benefits
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- Specifically tailored for Nortel CS1000 environments with mid-range user capacity (101–1199 users)
- TAA compliance ensures eligibility for federal, education, and public-sector deployment
- Originating in the United States enhances trust and meets domestic sourcing requirements
Product Overview
The Avaya Blue EXPRESS PLUS SRS w TECH-SLNAQQ is a specialized software support service designed for Nortel’s CS1000 systems, targeting enterprises with user counts between 101 and 1199. Delivered under the Service Line Number AQQ, this Tier 2 support package falls within Avaya Blue’s comprehensive UCC and Professional Services offerings. It provides critical assistance for installations requiring a stable and well-supported communications infrastructure.
Designed with compliance in mind, this service offering is acknowledged as TAA-compliant and originates from the United States, meeting stringent governmental procurement criteria. It is ideal for public sector, education, and healthcare applications where support reliability and traceability are paramount. The EXPRESS PLUS SRS provides enhanced software maintenance, timely updates, and access to technical expertise, helping ensure uninterrupted communication capabilities across large-scale deployments.
Enterprises benefit from rapid issue resolution and reduced downtime, enhancing ROI by maintaining business continuity and maximizing performance over the system lifecycle. With its scalable coverage for mid-sized organizations, this support plan aligns with strategic IT operations that prioritize uptime and technical assurance.
Specifications
Special Feature
Primary Information
| Service & Support Type | Software Support |
| Service Method | Software Support |
| Features | CS1000 - Nortel Express Software Support - Tier 2 (101-1199 users) Plus - Service Line Number AQQ |
UNSPSC Code
| UNSPSC Code | 81161700 |
Service&Support
| Product Type | Software |
| Service Method | Software Support |