| COO | UNITED STATES |
| TAA compliance | Yes |
Avaya CCM MLS Sys ExpSupp-SLAJ2 Base Maintenance Service

Key Benefits
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- Ensures ongoing operational continuity with expert phone support through Avaya.
- Ideal for compliance-sensitive environments with TAA-certified service provisions.
- Minimizes downtime with fast electronic technical assistance for enterprise communication systems.
Product Overview
The Avaya CCM MLS Sys ExpSupp-SLAJ2 is a FastLane Standard Technology Support plan specifically designed for the Contact Center Manager MLS System Express. This base maintenance service delivers essential technical support catered to enterprise communication environments. Provided under the Avaya Blue brand, the service focuses on critical telecommunications infrastructure support without offering hardware parts replacement.
This 1-year electronic service agreement offers remote phone support, enabling quick issue resolution and helping to minimize operational disruptions. The service is TAA compliant and manufactured in the United States, making it suitable for federal or public sector environments where compliance standards are required. With its focus on proactive technical assistance, this plan delivers value to businesses looking to maintain operational continuity for their unified communications systems.
Ideal for IT administrators and contact center operations managers, this support plan helps streamline telecom maintenance by providing expert guidance and problem-solving, backed by Avaya’s trusted support framework. While hardware replacement is not included, the service ensures that qualified electronic and technical assistance is available, reducing downtime and escalating efficiency.
Specifications
Special Feature
Primary Information
| Product Type | Service |
| Manufacturer Part Number | GE6300AJ2 |
| Manufacturer Website Address | http://www.avaya.com |
| Product Supported | |
| Provided Support | Phone Support |
| Service Description | |
| Service Name | FastLane Standard Technology Support |
| Manufacturer | Avaya, Inc |
| Brand Name | Avaya |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Duration | 1 |
| Modem Type | |
| Interface Type | |
| Max Transfer Rate |
UNSPSC Code
| UNSPSC Code | 81161700 |