| Product Type | Service | 
| Service Name | Express Technology Support Base | 
| Service Main Type | Technical | 
| Service Sub Type | Electronic | 
| Service Description | 24x7 | 
| Provided Support | Emergency Consulting | 
| Product Supported | Avaya Contact Center Off Site Agent Base System | 
| Brand Name | Avaya | 
| Manufacturer | Avaya, Inc | 
| Manufacturer Part Number | GE6300EDC | 
| Manufacturer Website Address | http://www.avaya.com | 
Avaya CCOA Base Sys ExpSupp - Express Tech Support GE6300EDC

Key Benefits
 
            
            
              
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- Ensures business continuity with 24x7 remote emergency consulting tailored to Avaya CCOA systems
- Delivers rapid, expert resolution through the Express Technology Support Base plan—ideal for critical uptime needs
- TAA compliance and U.S. origin boost buyer confidence in regulatory or government environments
Product Overview
The Avaya CCOA Base Sys ExpSupp - Express Technology Support Base (GE6300EDC) is a 24x7 emergency electronic consulting service for the Avaya Contact Center Off Site Agent Base System. It provides continuous remote support without parts replacement, ensuring operational uptime. Designed in the United States and TAA-compliant, it delivers technical assistance from experienced consultants, making it ideal for mission-critical environments requiring expert response and fast issue resolution.
Specifications
                      Product Overview
                      
                    
                    
                      Physical & Environmental
                      
                    
                    | Onsite Service Included | No | 
| Parts Replacement Included | No | 
| 24x7 Availability | Yes | 
| Service Coverage Hours | 24 Hours / 7 Days per Week | 
| Mission Critical Environment Support | Yes | 
                      Cloud Management & Licensing
                      
                    
                    | Cloud Enabled Support | Yes | 
| Management Interface | Remote Consultant Access | 
| Licensing Included | Base-Level Technical Support License | 
| License Term | Annual | 
| License Type | Subscription | 
| Platform Compatibility | Avaya CCOA Systems | 
| Service Delivery Method | Remote | 
                      Interfaces
                      
                    
                    | Remote Access Support | Yes | 
| Support Access Type | Electronic | 
| Communication Method | Online Remote Consulting | 
                      Compliance & Origin
                      
                    
                    | Country of Origin | United States | 
| TAA Compliance | Yes | 
| RoHS Compliance | |
| REACH Compliance | 
                      Advanced Security Features
                      
                    
                    | Secure Remote Access | Yes | 
| Compliance with Government IT Security Requirements | Yes | 
| Data Privacy Standards Adherence | Yes | 
 
              