| Service Type | Technical Support Service (No Parts) |
| Service Name | Avaya Express Base Tech Support Service SLNEJ1 |
| Service Category | Maintenance without Parts Replacement |
| Intended System | Meridian 1 - Medium Systems |
| Support Level | Express Base |
| Manufacturer | Avaya Blue |
| Manufacturer Part Number | GE6300EJ1 |
| Service Model | SLNEJ1 |
| Product Type | Support and Maintenance Service |
| Target Application | Enterprise Communication Infrastructure |
| Included Services | Technical Issue Diagnosis and Resolution (No Parts) |
| Service Duration | 1 Year |
Avaya Express Base Tech Support Service SLNEJ1

Key Benefits
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- Ideal for customers needing technical support without the cost of hardware replacement plans
- TAA compliance makes it a viable choice for federal or public sector clients
- Located manufacturing ensures quality control and regulatory alignment
Product Overview
The Avaya Express Base Tech Support Service SLNEJ1 (part number GE6300EJ1) provides specialized maintenance support for Meridian 1-Medium systems. Designed for enterprise communication infrastructures, it delivers manufacturer-grade expertise for technical issue resolution without hardware parts replacement. This TAA-compliant service, manufactured in the United States, ensures quick and reliable support while aligning with public sector requirements. Tailored for inclusion in UCC/Professional Services, it is an economical and scalable maintenance solution for critical IT setups.
Specifications
Product Overview
Compliance & Origin
| TAA Compliance | Yes |
| Country of Origin | United States |
| RoHS Compliance | Yes |
| Trade Compliance | TAA-Compliant for Government Use |
Interfaces
| Support Access Interface | Web-Based or Phone Support Access |
| Communication Method | Remote and Voice Support |
Wireless Features
| Applicable to Wireless Infrastructure | Indirectly (Communication Systems) |
Cloud Management & Licensing
| Remote Support Availability | Yes |
| Management Process | Vendor-Assisted Case Resolution |
| Cloud Integration | No |
| Licensing Requirements | Not Applicable |
Advanced Security Features
| Access Control | Restricted to Authorized Support Channels |
| Data Confidentiality Measures | Vendor Confidential Case Handling |
Physical & Environmental
| Package Type | Digital / Virtual Service |
| Installation Required | No |
Service Delivery & Availability
| Service Availability | Business Hours (Varies by Region) |
| Delivery Method | Remote Support Only |
| Response Time Objective | Targeted Rapid Case Response |
| Service Scalability | Yes |
| Service Activation Method | Contract Registration via Avaya Portal |
| Support Method | Manufacturer-Backed Expert Support |
| Included Software Support | Yes (Diagnostic Only) |
| Parts Included | No |
| Proactive Monitoring | No |
| Service Scope | Issue Resolution & Technical Guidance |
| Geographical Coverage | United States (other regions via agreement) |
| Support Delivery Lane | UCC and Professional Services |