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CISCO 3Y 24x7x4 Support for HyperFlex All Flash Edge 240 Full

VENDOR: CISCO Mfg Part#: CON-3SSNP-HXAFE2SX
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$8,410.00
$8,410.00
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MSRP: $8,434.00
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  • Three-year 24x7x4 solution support plan
  • Hardware and solution-level assistance
  • Four-hour onsite response included
  • Supports Cisco HyperFlex All Flash Edge 240 Full systems
  • Designed for enterprise-level reliability
  • TAA compliance and Country of Origin: Inquire

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Key Benefits

Eye-Insights
  • Enhances network reliability through guaranteed 4-hour onsite hardware support.
  • Ideal support plan for mission-critical Cisco HyperFlex Edge 240 Full deployments.
  • Backed by Cisco’s enterprise-level global technical assistance network.

Product Overview

The Cisco 3-Year Solution Support (24x7x4) for HyperFlex All Flash Edge 240 Full systems delivers enterprise-grade coverage with a four-hour onsite hardware response, available 24/7 all year long. Tailored for Cisco’s hyperconverged infrastructure users, this service ensures rapid incident resolution through hardware and solution-level support. Backed by Cisco’s global network, it suits mission-critical environments where uptime is non-negotiable. Hardware replacement, specialist assistance, and consistent handling across systems make this support plan a valuable infrastructure investment.

Specifications

Product Overview
Support Type Solution Support
Service Duration 3 Years
Service Availability 24x7x4
Applicable Product Cisco HyperFlex All Flash Edge 240 Full
Service Coverage Onsite hardware support with 4-hour response
Service Model Hardware and Solution-Level Support
Included Services Hardware replacement, issue resolution, specialist assistance
Target Use Case Mission-critical environments
Delivery Method Onsite and remote via Cisco global support
Response Time 4 hours (onsite, after Cisco determines issue requires onsite service)

Physical & Environmental
Service Delivery Scope Global (Check regional availability)

Cloud Management & Licensing
License Requirement Must have active Cisco hardware and eligible for solution support
Cisco Smart Net Total Care Integration Yes, includes coordination with Smart Net contracts
Oversight Team Cisco Technical Account Management Coordination
Remote Troubleshooting Yes
Support Tools Access Cisco online support tools and dashboards included

Interfaces
Phone Support Yes
Web Support Yes (Cisco TAC via online portal)
Service Access Method Online, Telephone, Onsite

Compliance & Origin
TAA Compliance Inquire
Country of Origin Inquire
Service Level Agreement (SLA) Yes
Contract Type Cisco CON-3SSNP (3-Year Support Agreement)

Advanced Security Features
Security Vulnerability Resolution Included in support coverage for software/hardware
Incident Handling End-to-end coordination across Cisco or third-party tech stack
Security Advisories Access Yes
Secure Hardware Replacement Yes
Malware or Threat Advisory Assistance Yes
Compliance Advisory Supports guidance on compliance-related issues impacting solution stack
Root Cause Analysis Available upon request
Security Patch Guidance Yes