Product Type | Service and Support - Hardware Replacement |
Applicable Device Series | Cisco Catalyst 9300 Series |
Service Level | CX Level 2 |
Form Factor | Not applicable (Service Plan) |
Weight | |
Power Requirements |
Cisco CX LEVEL 2 8X5XNBD Catalyst 9300 Support Plan



Key Benefits

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- Bolsters business continuity with next business day replacement, minimizing network downtime.
- Supports compliance in regulated industries with TAA-compliant services manufactured in the U.S.
- Tailored specifically for Cisco Catalyst 9300 Series, ensuring seamless compatibility and efficiency.
Product Overview
The Cisco CX LEVEL 2 8X5XNBD service contract is specifically tailored for users of the Catalyst 9300 Series network switches, offering reliable coverage via Cisco’s advanced hardware replacement service. With 8x5 availability, the support plan ensures coverage during standard business hours, making it ideal for enterprises that require dependable, business-day service without 24/7 overhead. The plan guarantees next business day (NBD) replacement of failed hardware, significantly shortening recovery times and minimizing disruption to network operations.
This Cisco support plan is TAA-compliant and originates from the United States, making it appropriate for public sector deployments or U.S.-based projects with regulatory requirements. The service helps organizations maintain operational uptime and protect infrastructure investments by streamlining hardware replacement workflow. Its integration with Cisco Catalyst 9300 Series hardware assures a high degree of compatibility and optimized support efficiency.
By reducing maintenance response time, this support contract strengthens network resiliency while offering cost-effective service options for businesses that run critical systems during normal business hours. Organizations leveraging Cisco's proven support structure benefit from expert logistics, timely fulfillment, and a reduced need for in-house redundancy solutions.
Specifications
Product Overview
Cloud Management & Licensing
Cloud-Based Management Integration | Supports Cisco Smart Account and Smart Licensing |
License Type | Service Contract |
Subscription Type | Annual Term-Based |
Centralized Support Tools | Cisco TAC Support Access |
Digital Access via Cisco Services Connection | Yes |
Configuration Management Support | Yes, via associated Catalyst switch software tools |
Advanced Security Features
Security Incident Handling | Cisco TAC escalation support |
Access to Security Advisories | Included via Cisco Services Portal |
Malware/Vulnerability Response | Assisted coordination through Cisco Support |
Firmware/Software Security Updates | Provided per hardware entitlements |
Physical & Environmental
Physical Goods Included | None – service contract only |
Environmental Operating Range | Dependent on hardware it supports |
Service Details
Service & Support Type | Advance hardware replacement |
Service Included | Replacement |
Response Time | Next Business Day |
Availability | 8 x 5 (Business Hours) |
Duration | Annual (requires renewal) |
Service Coverage Area | US Domestic |
Hardware Replacement Logistics | Next Business Day Shipment |
Covered Products | C9300-48P-A and similar Catalyst 9300 models |
Part Number | CON-L2NBD-C93004PA |
Compliance & Origin
Country of Origin (COO) | United States |
TAA Compliance | Yes |
RoHS Compliance | Yes (Dependent on hardware supported) |
Regulatory Approvals | Meets U.S. Federal Acquisition Requirements |
Interfaces
Interface Coverage | Supports network interface replacements on supported Catalyst 9300 Series models |
Replacement Scope | Switch base, modules, and power supplies |
Wireless Features
Wireless Component Coverage | Not applicable |