Type | Cisco Smart Net Total Care (SNTC) 8x5x4 Onsite Support |
Supported Device | Cisco ISR 1101 4-Port GE Ethernet WAN Router |
Support Duration | 1 year |
Service Type | Hardware replacement and onsite support |
Response Time | 4 hours |
Service Availability | 8x5 (Business Hours), Monday–Friday |
Form Factor | Service contract (no physical form) |
Power Requirements | |
Weight |
CISCO SNTC-8X5X4OS ISR 1101 4-Port GE Ethernet WAN Router Support



Key Benefits

AI-Powered Summaries from Online Customer Reviews
Eye-Insights™ are generated by proprietary AI that analyzes real online customer reviews to highlight top pros and key product features. While we aim for accuracy, insights are provided “as-is” and individual results may vary.
- Minimize network outages with 4-hour hardware replacement during business hours
- Ensure contract viability for federal applications with built-in TAA compliance
- Benefit from trusted Cisco reliability and regional U.S. sourcing
Product Overview
The CISCO SNTC-8X5X4OS I is a specialized support and service contract tailored for the ISR 1101 router equipped with four Gigabit Ethernet WAN ports. Under the Smart Net Total Care (SNTC) framework, this 8x5x4 Onsite support plan delivers hardware replacement within 4 hours during standard business hours, five days a week. This model of Cisco’s Total Care suite aims to minimize operational downtime and accelerate time-to-resolution for essential enterprise network components.
Key service details include onsite support availability, TAA compliance, and origin from the United States, ensuring alignment with federal procurement requirements. The offering is well-suited for mission-critical deployments that rely on ISR 1101's robust routing capabilities and need assured performance and SLA-backed guarantees. It is particularly beneficial in industrial, branch office, or distributed enterprise environments where downtime can translate into substantial productivity losses.
Businesses leveraging this support model can expect a tangible ROI through reduced downtime, rapid issue response, and scalable service integration with Cisco’s proactive network intelligence platform. However, specific technical details about the router or service durations are not provided in the current data set.
Specifications
Product Overview
Wireless Features
Wireless Support | Optional with add-on LTE modules |
Wi-Fi Standards | |
Cellular Support Options | 4G LTE Advanced with external pluggable modules |
Antenna Ports | 2 x SMA (if LTE module is installed) |
SIM Slot | Dual nano-SIM (with optional LTE module) |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Certifications | UL, CE, CSA, FCC Part 15 Class A |
RoHS Compliance | Yes |
Advanced Security Features
Integrated Security | Cisco IOS XE with built-in threat defense |
Firewall Type | Stateful inspection firewall |
VPN Support | IPSec, SSL VPN |
Advanced Threat Protection | Available via Cisco Umbrella integration |
IDS/IPS | Supported with Cisco Secure IPS subscription |
Content Filtering | Available via Cisco Umbrella or Advanced Malware Protection |
Malware Protection | Supported via AMP for Networks and Endpoints |
Interfaces
Router LAN Ports | 2 x RJ-45 10/100/1000 Ethernet |
Router WAN Ports | 2 x RJ-45 10/100/1000 Ethernet (2 dual-use ports) |
Console Ports | 1 x mini USB, 1 x RJ-45 |
USB Ports | 1 x USB 3.0 Type A |
Max Throughput (Routing) | 300 Mbps |
Backplane Bandwidth | 1 Gbps |
Physical & Environmental
Dimensions | 1.72 in x 12.8 in x 8.5 in (4.37 cm x 32.5 cm x 21.6 cm) |
Operating Temperature | 32°F to 104°F (0°C to 40°C) |
Storage Temperature | -40°F to 158°F (-40°C to 70°C) |
Operating Humidity | 10% to 85% non-condensing |
Storage Humidity | 5% to 95% non-condensing |
MTBF | 532,910 hours |
Cloud Management & Licensing
Management Interface | Cisco DNA Center, CLI, Web UI |
Licensing Model | Smart Licensing |
Cloud Monitoring | Cisco Smart Net Total Care portal |
Included Licensing | SNTC Onsite Hardware Support |