Service Type | Smart Net Total Care (SNTC) |
Supported Product | Cisco ASR 9901 Chassis |
Support Level | 8x5xNBD (Next Business Day) |
Response Time | Next Business Day advance replacement |
Onsite Support | No |
Duration | 1 year |
Form Factor | Service Contract |
Service Availability | 8 hours per day, 5 days per week |
Brand | Cisco |
Part Number | CON-SNT-ASR9901R |
CISCO SNTC-8X5XNBD ASR 9901 Chassis Support Plan


Key Benefits

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- Ensures minimal downtime with next business day hardware replacement support
- Compliant with TAA regulations, making it eligible for U.S. government procurement
- Provides access to Cisco's expert technical support for the ASR 9901 platform
Product Overview
The CISCO SNTC-8X5XNBD ASR 9901 Chassis support contract (Part Number: CON-SNT-ASR9901R) is a Smart Net Total Care service tailored for businesses operating the ASR 9901 router chassis. It provides 8x5 technical support with Next Business Day hardware replacement, helping reduce network downtime. TAA-compliant and built in the United States, it meets rigorous procurement criteria, including those of the public sector. Although specific hardware specs are not provided, this service plan enhances asset lifecycle management and ensures responsive support for mission-critical infrastructure.
Specifications
Product Overview
Cloud Management & Licensing
Smart Net Total Care Portal Access | Included |
Lifecycle Management Tools | Included via Cisco SNTC portal |
Inventory and Contract Management | Supported |
Software Download Access | Included (with entitlement) |
Firmware Updates | Included |
License Delivery Method | Electronic |
Interfaces
Managed Devices | Cisco ASR 9901 Router Chassis |
Interface for Management | Cisco Smart Services |
Service Activation Method | Contract Registration |
Compatibility | Cisco ASR 9901 |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
RoHS Compliance | |
UNSPSC Code | 81111811 |
ECCN | |
HTS Code |
Advanced Security Features
Security Advisory Alerts | Yes, through Cisco SNTC |
Access to Cisco TAC | Yes, during business hours |
Hardware Replacement | Next Business Day (per support level) |
Software Defect Support | Yes |
Physical & Environmental
Physical Delivery | No (Electronic Service) |
Packaging | Digital License Only |
Service Delivery Model | Remote Support |