Type | Technical Support Service (Smart Net Total Care) |
Service Type | Hardware and Software Support |
Service Level | 8x5xNBD (Next Business Day) |
Supported Platform | Cisco NCS55A1 24x100G Chassis |
Bundled Equipment | Fixed 24x100G Chassis |
Contract Duration | 1 Year (typical, varies by contract) |
Renewable | Yes |
Delivery Method | Physical or Electronic |
CISCO SNTC-8X5XNBD NCS55A1 24x100G Chassis Support Bundle


Key Benefits

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- Ensures business continuity with guaranteed next-business-day hardware replacement for critical networking gear
- Compliance with TAA makes it viable for federally regulated or government-based infrastructure investments
- Manufactured and supported from the United States, suitable for organizations requiring domestic sourcing
Product Overview
The CISCO SNTC-8X5XNBD service contract offers 8x5xNBD support for the NCS55A1 fixed 24x100G chassis bundle, focusing on rapid hardware replacement and expert assistance. It is TAA compliant and has its country of origin in the United States, making it suitable for government and enterprise networks. Designed for mission-critical applications, the contract minimizes downtime and extends the performance lifecycle of Cisco infrastructure.
Specifications
Product Overview
Physical & Environmental
Applicable Hardware Dimensions | 1RU fixed-form chassis (for NCS55A1) |
Operating Temperature (Supported Device) | 0°C to 40°C (32°F to 104°F) |
Storage Temperature (Supported Device) | -40°C to 70°C (-40°F to 158°F) |
Operating Humidity (Supported Device) | 5% to 85% non-condensing |
Storage Humidity (Supported Device) | 5% to 95% non-condensing |
Cloud Management & Licensing
Included Cloud Management Tool | Cisco Smart Net Total Care Portal |
License Type | Subscription-based (Support Contract) |
License Term | 1 Year (typical) |
Account-Based Management | Yes |
Automation & Analytics | Contract lifecycle alerts, software advisories, and risk mitigation tools |
RMA Processing | Included with Advance Replacement - Next Business Day |
Case Management | Cisco TAC (Technical Assistance Center) |
Inventory Management Features | Device visibility and contract status tracking |
Interfaces
Supported Device Ports | 24 x 100 Gigabit Ethernet |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
RoHS Compliance (Supported Device) | Yes |
Certifications (Supported Device) | UL, CE, FCC, VCCI, ICES, CB Scheme |
Advanced Security Features
Security Advisories | Included with Smart Net Total Care |
Vulnerability Reporting | Yes, via Cisco Support Portal and alerts |
Software Updates & Patches | Included for covered hardware/software |
Proactive Diagnostics | Available via Cisco SNTC Portal (requires CSPC collector) |
Threat Intelligence Integration | Yes, through Cisco ecosystem tools |
Incident Response Support | Access to Cisco TAC for high-priority incidents |