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CISCO SNTC-NO RMA Support for ASR1002-HX 32G

VENDOR: CISCO Mfg Part#: CON-SW-MAXSR102
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$2,038.00
$2,038.00
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MSRP: $2,050.00
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  • Smart Net Total Care (SNTC) service without RMA coverage
  • Designed for ASR1002-HX 32G Cisco networking hardware
  • Manufactured in the United States
  • TAA (Trade Agreements Act) compliant
  • Covers access to Cisco TAC and software updates

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Key Benefits

Eye-Insights
  • Cost-effective support solution for ASR1002-HX 32G without unnecessary hardware replacement services
  • Meets government and enterprise standards with TAA compliance and U.S. manufacturing origin
  • Includes essential technical support services like Cisco TAC access and software updates to sustain network efficiency

Product Overview

The CISCO SNTC-NO RMA support for the ASR1002-HX 32G (part number CON-SW-MAXSR102) provides continuous software support and access to Cisco TAC expertise without Return Material Authorization (RMA) coverage. It ensures ongoing compliance with the Trade Agreements Act (TAA) and is manufactured in the United States. Designed for organizations that have in-house hardware remediation or redundancy strategies, this plan offers cost-effective access to crucial Cisco services while omitting hardware replacement logistics.

Specifications

Product Overview
Product Type Smart Net Total Care (SNTC) - No RMA
Service Type Software Support and Technical Assistance
Supported Product Cisco ASR1002-HX 32G
Form Factor Service Subscription
Service Program Cisco Smart Net Total Care (SNTC)
RMA Coverage Not Included
Service Duration 1 Year
Support Coverage Software Only - No Hardware Replacement
TAC Access Yes - 24x7 Access to Cisco Technical Assistance Center
Software Updates Included
Installed Base Access Yes (via Smart Net Total Care portal)
Use Case For environments with self-managed hardware redundancy or repair capabilities

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes
RoHS Compliance Yes
Trade Agreement Act (TAA) Compliant
Manufacturing Location United States

Interfaces
Remote Support Interface Cisco TAC Portal, CLI Logs, Diagnostic Scripts
Data Collection Enabled Through Call Home and Smart Call Home

Physical & Environmental
Service Format Electronic Delivery
Physical Delivery No Physical Components (Service Only)

Identifiers
Manufacturer Cisco
Manufacturer Part Number CON-SW-MAXSR102
Product Name SNTC-NO RMA Support for ASR1002-HX 32G
Support Category Network Maintenance/Support
Support Family Networking
Applicable Device Cisco ASR1002-HX, 32G RAM Configuration

Cloud Management & Licensing
Smart Services Access Yes - via Cisco Smart Net Total Care Platform
Licensing Type Subscription
License Term 1 Year
License Model Device-specific Support Contract
Online Support Tools Yes - Access to Cisco Software Download and Bug Toolkit
My Cisco Entitlements (MCE) Access Included

Advanced Security Features
Security Updates Availability Yes - Provided During Contract Term
Vulnerability Remediation Yes - Covered by Cisco PSIRT Advisories

Wireless Features
Wireless Support

Support Inclusions
24x7 TAC Access Included
Software Download Yes – Includes Bug Fixes and Security Patches
Access to Cisco Knowledge Base Yes
Incident Management Included
Service Level Non-returnable, Software-only Support