Support Type | Cisco Smart Net Total Care (SNTC) - No RMA |
Applies To | Cisco Catalyst C8300 Series Routers |
Form Factor | Software/Service Contract |
Service Duration | 1 Year |
Service Level | Technical Support with Software Updates Only |
Hardware Replacement Included | No |
Purpose | Software updates, TAC support, proactive diagnostics |
SKU | CON-SW-C8304T2X |
CISCO SNTC-NO RMA Support for Catalyst C8300



Key Benefits

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- Designed specifically for Cisco Catalyst C8300, ensuring compatibility and optimized support.
- TAA compliance and U.S. origin enable use in government or regulated sectors.
- Cost-effective support for organizations with in-house hardware redundancy, eliminating the need for RMA services.
Product Overview
The CISCO SNTC-NO RMA support contract (CON-SW-C8304T2X) delivers essential software support for the Cisco Catalyst C8300 without including hardware replacement. It features access to Cisco’s Technical Assistance Center (TAC), software updates, and network advisories to maintain secure and resilient operations. This service is TAA compliant and manufactured in the United States, making it ideal for organizations with regulatory procurement needs. Perfect for IT environments capable of managing their own spare hardware, this service enhances operational efficiency and minimizes downtime.
Specifications
Product Overview
Cloud Management & Licensing
Cloud Management Platform | Cisco Smart Net Total Care Portal |
Cisco Smart Licensing Required | Yes |
Software Updates Included | Yes (Access to latest IOS XE releases and patches) |
Proactive Network Advisories | Yes |
Management Interface | TAC Web Portal, Cisco Smart Net Total Care Portal |
Virtual Appliance Monitoring | Supported with eligible collector setup |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
RoHS Compliance | Yes |
REACH Compliance | Yes |
ISO 9001 Certified Manufacturer | Yes |
Wireless Features
Applies To Wireless Modules | Yes (if installed on C8300 series routers) |
Wi-Fi Software Updates | Included (via Cisco software entitlement) |
LTE Modem Firmware Updates | Included with applicable hardware and licenses |
Interfaces
Applicable Interface Types | Supports devices with Ethernet, SFP, SFP+, LTE interfaces (specific to Catalyst C8300) |
Remote Diagnostic Tools | Included (via Smart Net Total Care portal) |
Advanced Security Features
Security Advisory Notifications | Yes |
Vulnerability Patching Support | Yes |
Malware Protection Signatures | Included (via software updates where applicable) |
Content Filtering Updates | Available with eligible software licenses on C8300 |
Firewall Policy Update Support | Yes (software-level updates only) |
Physical & Environmental
Service Delivery Method | Remote |
Coverage Area | Global (Restrictions may apply based on region) |
Shipping Required | No (No RMA, no hardware shipping) |
Environmental Restrictions | None (Service based) |