Type | Hardware Support Service |
Service Name | Cisco Solution Support 8x5x4 |
Supported Product | Cisco UCS B200 M5 Blade Server |
Service Level | 8x5 (Business Hours) with 4-Hour Response Time |
Form Factor Supported | Blade Server |
Component Coverage | Excludes CPU, memory, hard drive, and mezzanine |
Service Duration | Annual (1 Year) |
Service Type | Solution Support Service |
Delivery Method | Onsite |
Response Time | 4 Hours |
Support Availability | 8 Hours per Day, 5 Days per Week |
Manufacturer Part Number | CON-SSSNE-SBB200M5 |
Brand | Cisco |
Family | Networking |
Subcategory | Network Maintenance/Support |
Category | Network/Service/Support |
SKU Type | Support Contract |
CISCO SOLN SUPP 8X5X4 UCS B200 M5 Blade Support


Key Benefits

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- Ideal for organizations needing reliable weekday maintenance coverage with a 4-hour response time.
- TAA compliance and U.S. origin meet stringent federal and public sector procurement standards.
- Part of the Cisco Smart Net ecosystem, facilitating faster incident resolution and proactive service.
Product Overview
The Cisco SOLN SUPP 8X5X4 support service (CON-SSSNE-SBB200M5) is designed for the UCS B200 M5 Blade Server, offering 8x5 business-hour coverage with a four-hour response time. Tailored for deployments excluding CPU, memory, hard drive, and mezzanine configurations, this service focuses on hardware-level support of the blade system. Manufactured in the United States and fully TAA-compliant, it caters to regulated industries including government sectors. Part of Cisco’s ecosystem, it is ideal for enterprises seeking structured, reliable maintenance support for their UCS environments.
Specifications
Product Overview
Cloud Management & Licensing
Managed via Cisco TAC | Yes |
Software Licensing Included | No |
Cloud Support Compatibility | Cisco UCS Manager Integration Supported |
License Duration | 1 Year |
Service SKU | CON-SSSNE-SBB200M5 |
Physical & Environmental
Applicable Hardware | Cisco UCS B200 M5 Blade Server |
System Compatibility | Cisco Unified Computing System (UCS) |
Deployment Scope | Enterprise-grade server infrastructure |
Footprint Supported | Blade enclosure environment |
Hardware Type Supported | Cisco Blade Servers (B-Series) |
Data Center Use | Yes |
Service Application | Reactive hardware support & remediation |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
Regulated Industry Usage | Government, Enterprise |
Advanced Security Features
Service for Security Features | Hardware maintenance only; does not include firewall, IDS/IPS support |
Interfaces
Remote Diagnostic Interface | Cisco Technical Assistance Center (TAC) |
Hardware Replacement Coordination | Included |