Type | Hardware Support Service |
Form Factor | Service Contract |
Supported Products | Cisco 15454 MSTP EDFA Optical Amplifiers (15454-OPT-EDFA-24 series) |
Service Description | 24x7 hardware replacement support with 4-hour on-site response |
Service Level | 24x7x4 |
Support Duration | Annually renewable |
Service Method | On-site Replacement |
Provided By | Cisco Systems |
SKU | SP-AR3-15454OPE |
CISCO SP AR HW 24X7X4 15454 MSTP Amplifier Support


Key Benefits

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- Provides mission-critical support for Cisco 15454 MSTP amplifier hardware with minimal service interruptions.
- Ensures regulatory compliance and eligibility for government projects through TAA certification.
- Manufactured and supported in the United States for enhanced control, trust, and compliance.
Product Overview
The CISCO SP AR HW 24X7X4 service provides 24/7 network support with a 4-hour response time, specifically for Cisco 15454 MSTP Optical Amplifier units in the C-band. It supports multiple model versions including the 15454-OPT-EDFA-24 series. TAA compliance and U.S. origin make it ideal for government use. This service minimizes downtime and protects IT investments through fast hardware replacement and manufacturer-backed support.
Specifications
Product Overview
Cloud Management & Licensing
Management Interface | Cisco Services Connection Portal |
Licensing Method | Subscription-based Service Contract |
Cloud-Based Features | RAID RMA tracking, ticketing, and case management |
Contract Activation Requirement | Product Serial Number |
Service Included Features | Hardware replacement, technical support, software updates if applicable |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Compliant Standards | Trade Agreements Act (TAA) |
Certifications | Cisco Service Certification |
Wireless Features
Wireless Features |
Interfaces
Remote Diagnostic Interface | Cisco TAC (Technical Assistance Center) |
Support Access Methods | Phone, Web Portal, Email |
Advanced Security Features
Secure Support Access | Yes — Support portal access secured via Cisco.com credentials |
Compliance Screening for Updates | Yes — in accordance with Cisco security advisories |
Malware Protection Solutions Advised | Cisco Talos (external security advisories) |
Physical & Environmental
Supported Device Operating Temperature | 0°C to 55°C (32°F to 131°F) – for 15454-OPT-EDFA-24 hardware |
Supported Device Storage Temperature | -40°C to 70°C (-40°F to 158°F) |
Supported Device Operating Humidity | 5% to 85% Non-condensing |
Device Mounting Environment | Rack-mounted optical transport systems |