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CISCO SSPT DR 24X7X4OS Support for UCS C240 M5

VENDOR: CISCO Mfg Part#: CON-SSDR7-C240M5SX
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$3,401.00
$3,401.00
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MSRP: $3,420.00
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  • 24x7 support coverage for continuous availability
  • 4-hour on-site response time ensures rapid issue handling
  • Technical support service tailored for UCSC Series
  • Includes diagnostic support from Cisco-certified professionals
  • Compliant with TAA standards, enabling use in regulated environments
  • Manufactured in the United States

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Key Benefits

Eye-Insights
  • Provides critical 24x7x4 on-site support to minimize downtime for UCS C240 M5 deployments
  • TAA compliance makes it ideal for government and public sector infrastructure
  • Tailored service improves equipment longevity and ROI by ensuring rapid professional intervention

Product Overview

The CISCO SSPT DR 24X7X4OS is a high-availability on-site technical support package designed for UCS C240 M5 systems equipped with 24 SFF and 2 rear drives (excluding CPU). With a rapid 4-hour onsite response time and 24x7 coverage, this service is ideal for mission-critical IT environments where continuous uptime and prompt issue resolution are essential.

Tailored specifically for the UCSC Series, this support agreement offers advanced diagnostics and maintenance from Cisco-certified technicians at your facility. It provides peace of mind by ensuring issues are addressed quickly, helping to maintain system performance and reliability. The inclusion of TAA compliance and a U.S. country of origin make it suitable for federal and public sector deployments needing regulatory assurance.

This service plan is aligned with Cisco’s commitment to top-tier enterprise support, offering technical reassurance and operational continuity. It is an essential asset for organizations that rely on the UCS C240 M5 to run data-intensive operations, maximize productivity, and reduce potential losses from hardware failure and downtime.

Specifications

Product Overview
Product Type On-site Technical Support Service
Service Level 24x7x4 On-site Critical Response
Target System Cisco UCS C240 M5 (24 SFF and 2 rear drives, no CPU)
Form Factor Service Contract

Cloud Management & Licensing
Management Interface Cisco Technical Assistance Center (TAC)
Remote Diagnostics Yes
License Requirement Applies to UCS C240 M5 systems only
Software Support Includes access to updates and patches when applicable
Knowledge Base Access Included
Included Cloud Features 24x7 monitoring and proactive support via Cisco tools

Advanced Security Features
Authorized Technician Access Cisco Certified Professionals
Data Integrity Assurance Maintained during support activities
Secure Diagnostics Yes (via Cisco TAC)

Interfaces
Supported Devices Cisco UCS C240 M5

Service Details
Service & Support Type Network Services / Support
Service Included Technical support
Service Location On-site
Response Time 4 Hours
Coverage Hours 24 x 7
Service Features Support for UCSC Series systems
Coverage Scope Hardware diagnostics and resolution
Support Duration 1 Year (assumed based on standard support SKUs)
Manufacturer Part Number CON-SSDR7-C240M5SX

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Standards Compliance U.S. Federal Procurement Guidelines

Physical & Environmental
Product Delivery Format Digital documentation or electronic contract

Additional Features
Custom Hardware Support Scope 24 SFF drives and 2 rear drives configuration
Exclusion Criteria Does not include CPU-related support
Intended For Federal, public sector, and mission-critical enterprise environments
Expertise Level Enterprise Tier Support
Diagnostic Capabilities Advanced diagnostics by certified technicians
Uptime Assurance High-availability support designed to minimize downtime
Brand Cisco
Service Category Network Maintenance/Support