Products Accessories and Cables Lenovo WARRANTY PRE ESS - 5...

Lenovo WARRANTY PRE ESS - 5Y 24X7X4 Support Plan

VENDOR: LENOVO Mfg Part#: 5WS7A08856
  • No_media_available
1 0
Photo is for illustration purposes only. Actual product may be different.
$2,459.00
$2,459.00
Sale Sold out
MSRP: $2,677.00
Shipping calculated at checkout.
  • 5-year Lenovo Premium support coverage
  • 24x7 remote technical assistance included
  • 4-hour onsite hardware service response time
  • Designed for enterprise and mission-critical environments
  • Manufacturer part number: 5WS7A08856

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

View our shipping and returns policy

View full details

Key Benefits

Eye-Insights
  • Ensures rapid issue resolution with 4-hour onsite response to minimize operational downtime.
  • Ideal for enterprises requiring 24x7 availability, boosting business continuity and IT reliability.
  • 5-year extended coverage from Lenovo offers peace of mind and long-term support for critical IT assets.

Product Overview

The Lenovo WARRANTY PRE ESS - 5Y 24X7X4 is a premium extended service plan developed for enterprise environments that require uninterrupted system operations and fast recovery times. With this plan, Lenovo offers 24/7 access to remote support and a 4-hour onsite response window throughout the 5-year coverage period. This service level agreement is particularly suitable for mission-critical applications and IT infrastructures where downtime is not an option.

Enterprises benefit from consistent uptime assurance thanks to real-time remote troubleshooting and rapid field technician dispatch. This offering enhances overall IT productivity and supports SLA compliance for businesses in healthcare, finance, manufacturing, or any vertical relying on continuous digital services. While country of origin and TAA compliance details are not disclosed, the plan delivers high-value operational assurance backed by Lenovo’s worldwide support infrastructure.

Investing in this Lenovo Premium Service plan ensures a proactive support posture, cutting potential losses caused by hardware failure or service interruptions. Ideal as part of a business continuity strategy or hardware lifecycle management plan, it provides peace of mind for IT decision-makers looking to reduce risk and safeguard operations.

Specifications

Product Overview
Service Type Extended Warranty and Support Plan
Service Duration 5 Years
Response Time 4-Hour Onsite Response
Support Availability 24x7x365
Coverage Window 24 Hours a Day, 7 Days a Week
Deployment Method Onsite Support
Service Location Customer Site
Service Level Agreement (SLA) 4-Hour Onsite Response After Remote Diagnosis
Support Type Preemptive & Reactive Hardware Support

Advanced Security Features
Proactive Monitoring Yes, Remote Diagnostics Included
Incident Severity Handling Prioritized for Mission-Critical Systems
Technician Dispatch Field Technician Dispatched Within 4 Hours of Problem Determination

Compliance & Origin
Country of Origin
TAA Compliance
Manufacturer Lenovo
Manufacturer Part Number 5WS7A08856
Service Brand Lenovo Premier Essential Support
Global Availability Yes, in Select Regions
Contract Delivery Method Electronic

Additional Features
Support Scope Hardware Diagnostics and Onsite Replacement
Dispatch Eligibility After Problem Determination via Remote Diagnostics
Plan Activation Upon Registration
Renewable No, Non-Renewable Fixed Term
Transferable May Be Transferable Based on Lenovo Policy
Service Operating Languages Multilingual Support Available
Business Suitability Enterprise and Mission-Critical Environments
Support Delivery By Lenovo Certified Technicians
Remote Troubleshooting Included, Real-time Support
Plan Type Premier Essential Service (PRE ESS)

Cloud Management & Licensing
Management Portal Lenovo Support Portal
Customer Access Portal Lenovo Service Connect
License Term 5 Years
License Type Service Contract
Software Support Included No

Physical & Environmental
Applicable Systems Lenovo Enterprise Servers and Storage
Form Factor Service Plan - Not Applicable

Interfaces
Remote Access Phone and Web-Based Ticketing System