| Product Type | Technical Support and Hardware Replacement Service |
| Service Name | RMA UPGRADE 8X5XNBD Cisco Wireless 9176D Support Plan |
| Supported Device | Cisco CW9176D1-CFG Wireless Access Point |
| Support Coverage Hours | 8 hours/day, 5 days/week (Standard Business Hours) |
| Replacement Type | Next Business Day (NBD) Advanced Replacement |
| Platform Supported | Cisco Catalyst 9176 Series |
RMA UPGRADE 8X5XNBD Cisco Wireless 9176D Support Plan
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- Service Type: Network Services / Support
- Includes: Technical support
- Response Time: Next Business Day
- Coverage: 8 hours per day, 5 days per week
- Applies to: Cisco CW9176D1-CFG
- Manufacturer Part Number: CON-ROB-CW9176D1
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Ensures business continuity with next business day replacement for failed equipment.
- Targeted for Cisco CW9176D1-CFG, offering tailored and efficient troubleshooting.
- Includes comprehensive technical support during business hours to reduce downtime.
Product Overview
The RMA UPGRADE 8X5XNBD Cisco Wireless 9176D is a targeted support service developed for users of the CW9176D1-CFG wireless access point. Offered by Cisco, this service includes technical support and next business day replacement of hardware to help maintain system uptime. It's designed for use during standard business hours (8x5) and suits environments where consistent support coverage is critical.
This service is well-suited for mid-size enterprises, schools, and branch offices that rely on Cisco infrastructure. It helps reduce equipment downtime by ensuring timely replacements and leverages Cisco's global support capabilities. TAA compliance and COO must be confirmed through inquiry.
Specifications
Product Overview
Wireless Features
| Applies to Wireless Devices | Intended for Cisco CW9176D1-CFG, a Wi-Fi 6E compliant AP |
Compliance & Origin
| TAA Compliance | |
| Country of Origin |
Advanced Security Features
| Security Support Inclusion | Includes response capabilities for potential vulnerabilities in supported hardware |
Interfaces
| Applies to Products with Interfaces | Cisco CW9176D1-CFG (Internal Interfaces) |
Physical & Environmental
| Service Delivery Method | Remote technical support with hardware replacement shipment |
Cloud Management & Licensing
| Management Type | Cisco Smart Net Total Care (SNMP-based service monitoring, if applicable) |
| Cloud Support Features | Eligibility for integration with Cisco's Smart Licensing and My Cisco Entitlements (MCE) |
| License Entitlement Method | Cisco Smart Licensing (if required separately) |
| Included Support Tools | Cisco TAC Access, Online Tools, Software Updates |
Additional Service Details
| SKU | CON-ROB-CW9176D1 |
| Manufacturer | Cisco |
| Category | Network Maintenance/Support |
| Service Delivery | On replacement hardware, shipment arrives NBD upon issue confirmation |
| Response Method | Remote Engineering Support + Hardware Logistics |
| Scope of Service | Hardware Return and Replace + Knowledge Support |
| Support Channel | Cisco Technical Assistance Center (TAC) |
| Hardware Replacement Location | Customer Site (via shipment) |
| Target Audience | Mid-size businesses, education institutions, branch offices |
| Part Replacement Policy | Advance Replacement |
| Service Level | 8x5xNBD (Next Business Day) |
| Upgrade Type | RMA Upgrade from base warranty or Smart Net |
| Contract Term Eligibility | Annually renewable |
| Online Resources Access | Cisco support portal, software downloads, FAQs |
| Diagnostic Tools Support | Access to automated diagnostic tools and self-service options |
| Eligibility | Applies only to CW9176D1-CFG purchased APs |
| Support Model | Reactive Hardware + Ongoing Software Assist |
| Bundled Licensing | Not included; separate DNA licensing required for full-feature access |
| Support Portal Integration | Yes, via Cisco Smart Account |
| RMA Logistics Handling | Cisco handles shipping and logistics for hardware exchange |
| Software Updates | Access to ongoing firmware and minor software updates during contract term |
