Service Type | Smart Net Total Care (SNTC) |
Supported Product | Cisco Catalyst 3850 48 Port UPOE LAN Base |
Support Coverage | 24x7x4 (24 hours/day, 7 days/week, 4-hour onsite response) |
Form Factor (Supported Device) | Rack-mountable |
Power Requirement (Supported Device) | AC, PoE/UPoE supported |
Hardware Replacement | 4-hour advance hardware replacement |
Proactive Diagnostics | Yes |
Software Support | Ongoing operating system updates and upgrades |
Coverage Term | 1 Year |
Device Count | 1 supported device per contract |
SNTC-24X7X4 Cisco Catalyst 3850 48 Port UPOE LAN BAS



Key Benefits

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- Ensures minimal network downtime with 24x7x4 response for critical systems.
- Supports regulatory compliance through verified TAA compliance and U.S. manufacturing.
- Optimized for the Cisco Catalyst 3850, delivering maximum value and performance from existing infrastructure.
Product Overview
The SNTC-24X7X4 Cisco Catalyst 3850 48 Port UPOE LAN BAS support service provides businesses with high-availability maintenance and round-the-clock assistance for critical networking infrastructure. Backed by Cisco's Smart Net Total Care (SNTC), this service ensures that enterprise deployments based on the Catalyst 3850 switch maximize uptime and performance. Offering 24x7x4 coverage, this support plan is designed for environments where rapid response to potential issues is vital to operational continuity.
Optimized for use with the Cisco Catalyst 3850 series, which features UPOE and a 48-port compact form factor, this SNTC service empowers IT teams with rapid hardware replacement, ongoing software updates, and proactive diagnostics. Its TAA compliance and U.S. country of origin make it suitable for federal and government IT infrastructures. This service helps reduce downtime, accelerate issue resolution, and extend the ROI of networking investments.
Specifications
Product Overview
Wireless Features
Wireless Controller Support (Supported Device) | Integrated Wireless LAN Controller |
Number of Supported Access Points | Up to 50 access points |
Number of Wireless Clients | Up to 2000 clients |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
RoHS Compliance | Yes |
Certifications | UL, CE, CSA, FCC Part 15 Class A |
Advanced Security Features
Access Control | 802.1X, MAC Authentication Bypass, WebAuth |
Network Security | DHCP Snooping, Dynamic ARP Inspection, IP Source Guard |
Integrated TrustSec | Yes |
Routing and Policy Enforcement | Yes, with Cisco IOS XE capabilities |
Interfaces
Supported Device Interfaces | 48x 10/100/1000 Ethernet ports with UPOE |
Uplink Module Support (Supported Device) | Yes, through modular uplinks (1G/10G) |
Total Ports (Supported Device) | 48 + modular uplinks |
Data Transfer Rate | Up to 1 Gbps per port |
Physical & Environmental
Dimensions (W x D x H) | 17.5 x 17.7 x 1.75 in (44.5 x 45.04 x 4.45 cm) |
Weight | Approximately 16.6 lbs (7.53 kg) |
Operating Temperature | 32°F to 113°F (0°C to 45°C) |
Operating Humidity | 5% to 95% noncondensing |
MTBF (Supported Device) | 275,160 hours |
Cloud Management & Licensing
Management Interface | Cisco DNA Center or Command Line Interface (CLI) |
Smart Licensing | Required for software access |
Included Cloud Services | Proactive diagnostics, device inventory, contract status through Cisco SNTC Portal |
License Duration | 1 Year |
Software Advisory Alerts | Yes |