Product Type | Smart Net Total Care Support Contract |
Supported Product | Cisco SX550X-12F 12-Port 10G SFP+ Stackable Managed Switch |
Service Type | Hardware and Software Support |
Service Availability | 8x5 (8 hours a day, 5 days a week) |
Service Response Time | Next Business Day (NBD) |
Service Duration | 1 Year |
Provided Support | Phone Support, Online Support, Advance Hardware Replacement |
Contract Manufacturer Part Number | CON-SNT-SX550X1U |
Service Location | On-site Replacement |
Target Application | Enterprise Networking Hardware |
Coverage Type | Next-Business-Day Replacement |
SNTC-8X5XNBD Cisco SX550X-12F 12-Port 10G SFP+ Stacka



Key Benefits

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- Provides 8x5 technical support with next-business-day hardware replacement to ensure minimal downtime.
- TAA compliance makes it suitable for federal and government procurement requirements.
- Manufactured in the U.S., supporting domestic sourcing and regulatory alignment.
Product Overview
The SNTC-8X5XNBD Cisco SX550X-12F is a Smart Net Total Care support service for the 12-Port 10G SFP+ stackable switch. It offers 8x5 expert support and next-business-day hardware replacement, aligning with enterprise operational needs. TAA compliance and U.S. origin enhance its suitability for public sector and regulated deployments. While tailored to boost network uptime and service continuity, specific contract scope details remain unavailable.
Specifications
Product Overview
Cloud Management & Licensing
Smart Net Total Care Portal Access | Included |
Online Case Management | Yes |
Software Updates Access | Yes |
Cisco Technical Assistance Center (TAC) Access | Yes |
Cisco Service Contract Type | SNTC - Smart Net Total Care |
License Type | Subscription-based |
Interfaces
Supported Interface Type | 10G SFP+ |
Number of Ports on Covered Device | 12 |
Stacking Ports | Yes |
Device Form Factor | Rack-mount (Switch) |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Regulatory Compliance | Federal Trade Agreements Act (TAA) |
Government Use Certification | Compliant for use in U.S. Government contracts |
Advanced Security Features
Vulnerability Insight & PSIRT Notifications | Yes |
Proactive Diagnostics | Yes |
Product Security Incident Response Team (PSIRT) Access | Yes |
Authentication and Secure Portal Access | Yes |
Secure Device Validation | Yes |
Software Bug Alerts and Fixes | Yes |
Physical & Environmental
Suitable Operating Environment | Commercial / Enterprise Data Networks |
Service Logistics | Customer-initiated RMA and hardware dispatch |
Required Serial Number for Activation | Yes (device-specific) |