| Service Type | Advantage Ultra Service Plan |
| Compatible Product | InfraStruXure InRow RP Chilled Water unit |
| Form Factor | Service Plan (contract) |
| Support Coverage Term | 1 Year |
| Service Location | On-site |
| Service Description | Comprehensive on-site repair and support coverage for cooling unit |
| Service Level | Ultra |
| Contract Type | Maintenance & Support Agreement |
| Coverage Hours | Standard Business Hours (unless otherwise specified) |
| Response Time | Manufacturer-defined priority response |
(1) Year Advantage Ultra Service Plan for InRow RP Chilled Water

Key Benefits
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- Delivers high-priority on-site support, minimizing costly outages in critical systems
- Backed by TAA compliance, making it ideal for government and enterprise environments
- Provided by APC, a trusted manufacturer with domestic operations in the United States
Product Overview
The APC (1) Year Advantage Ultra Service Plan provides an all-inclusive on-site support solution tailored for one InfraStruXure InRow RP Chilled Water unit. With a one-year contract, this plan is ideal for data centers and mission-critical facilities. It includes on-location service, is TAA compliant, and is manufactured in the United States. Designed for high-availability environments, this Ultra-level support plan maximizes uptime and ensures rapid technical intervention directly from the manufacturer.
Specifications
Product Overview
Cloud Management & Licensing
| Management Platform Access | Included (if product integrated with APC ecosystem) |
| License Duration | 1 Year |
| License Type | Per unit (InRow RP) |
| Digital Service Dashboard | Included for asset status and ticket tracking |
Physical & Environmental
| Environmental Impact | N/A (service contract only) |
| Product Delivery Format | Electronic - Contract Registration |
| Paperwork or Media Shipped | No physical shipment |
| Activation Required | Yes, via APC registration portal |
Interfaces
| Remote Technical Support | Included |
| Access to Firmware Updates | Included where applicable |
| On-site Repairs | Included |
| Parts Replacement | Included (if failures occur during contract term) |
| Labor Coverage | Included |
| Phone Support | 24x7 access |
| Service Scheduling Tools | Yes, via APC management portal |
Advanced Security Features
| Secure Service Technician Access | Yes, manufacturer-certified agents |
| Data Privacy Policy Adherence | Yes |
| Remote Diagnostic Security | Encrypted session access |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliant | Yes |
| RoHS Compliance | Not Applicable |
| Contract Certification | UL-certified support staff (if applicable) |
| Service Authorization Level | OEM Authorized (APC by Schneider Electric) |