| Type | Advantage Ultra Service Plan |
| Form Factor | Service Plan (On-site Support) |
| Designed For | APC Symmetra PX 400 kVA UPS with four XR frames and one PDU |
| Service Duration | 1 Year |
| Support Location | On-site |
| Service Level | 24x7 On-site Support |
| Service Coverage | Includes four XR frames and one PDU |
| Intended Application | Mission-critical enterprise and government environments |
| Plan Features | Preventive maintenance, emergency on-site response, parts and labor included |
APC 1 Year Advantage Ultra Service Plan for SY 400kVA UPS

Key Benefits
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- Ensures minimal downtime with full on-site expert support for mission-critical UPS infrastructures
- Aligns with TAA compliance and U.S. origin requirements, ideal for government and regulated sectors
- Represents APC’s highest level service contract, ensuring premium assurance and ROI for high-availability systems
Product Overview
The APC 1 Year Advantage Ultra Service Plan delivers on-site support for a SY 400 kVA UPS, including four XR frames and a PDU. Ideal for critical environments, it ensures operational continuity with U.S.-based service alignment and TAA compliance. This premium coverage plan is particularly valuable for enterprise and government applications where uptime and compliance are key.
Specifications
Product Overview
Cloud Management & Licensing
| Cloud Integration | EcoStruxure™ Asset Advisor compatible |
| Licensing Included | Yes, during contract term |
| Service Dispatch Management | Remote and on-site dispatch through customer portal |
| Monitoring Platform | APC Secure Remote Monitoring Support Team |
| Reporting Features | Annual health reports, performance optimization reports |
| Data-Driven Alerts | Yes |
Physical & Environmental
| On-Site Service Availability | Nationwide U.S. |
| Included Maintenance Visits | 1 preventive maintenance visit |
Wireless Features
| Wireless Monitoring Support | Supported via external sensors and Asset Advisor |
Interfaces
| Remote Support Availability | Yes |
| Service Management Portal | EcoStruxure IT |
Advanced Security Features
| Compliance Monitoring | Included as part of support reporting |
| Incident Handling | Priority escalation protocols |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliance | Yes |
| Contract Reference Number | WADVULTRA-NX-86 |
| Manufacturer | APC by Schneider Electric |
| UPC | |
| Global Trade Identification Number | |
| NAICS Code | 541519 – Other Computer Related Services |
| Warranty Status | Supersedes factory warranty during active period |
| Service Replacement Policy | Includes advance parts replacement where applicable |
| Certifications | Meets or exceeds all relevant U.S. federal compliance standards |
Additional Features
| Emergency Response Time | 4-Hour On-site Response |
| Labor and Travel Costs | Included |
| Technical Support | 24/7 Phone & Email Support Included |
| Parts Coverage | Included (except consumables) |
| EcoStruxure Integration | Yes – Remote monitoring and analytics-enabled |
| Renewability | Renewable annually |
| Customizable SLA Options | Yes, upon contract negotiation |