Service Type | Warranty Upgrade with On-Site Support |
Form Factor | Service Plan (Digital/Contractual) |
Service Duration | 1 Year |
Service Coverage | On-Site Support |
Response Time | Next Business Day (IT Expert Dispatch) |
Included Services | IT Expert Enabled Automated Dispatch, On-Site Technician Visit |
Dispatch Mechanism | IT Expert Remote Monitoring and Dispatch Platform |
Ideal Use Case | Mission-Critical Systems and Infrastructure |
Downtime Protection | Minimizes System Downtime via Proactive Dispatch |
Program Type | Warranty Upgrade with Digital Monitoring |
APC 1YR On-Site Warranty Upgrade with IT Expert Dispatch



Key Benefits

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- Streamline support response with IT Expert Enabled Dispatch, reducing downtime through fast technician dispatch.
- Gain TAA-compliant service suitable for government and federally regulated environments.
- Extend hardware reliability and reduce operational risk with on-site coverage directly from APC.
Product Overview
The APC 1 YR On-Site Upgrade to Factory Warranty with IT Expert Enabled Dispatch Service enhances support by offering on-site service for one year. It includes fast dispatch of qualified personnel using an automated IT Expert platform, ensuring efficient field response and issue resolution. TAA compliance ensures it's suitable for regulated sectors, with manufacturing based in the United States. Ideal for critical operations where downtime must be minimized, this upgrade boosts confidence in ongoing system support.
Specifications
Product Overview
Cloud Management & Licensing
Cloud Management Platform | EcoStruxure IT Expert |
Licensing Type | Subscription Included with Service Term |
Centralized Device Management | Yes |
Remote Diagnostics | Yes, via IT Expert |
Proactive Alerting | Enabled through IT Expert Monitoring |
Advanced Security Features
System Monitoring Security | Encrypted Communication with EcoStruxure IT Expert |
Data Privacy | Compliant with IT and Monitoring Security Standards |
User Role-Based Access | Yes, through EcoStruxure Portal |
Security Patch Monitoring | Yes, Via Platform Alerts and Updates |
Incident Response Support | Included with On-Site Service |
Additional Details
Service Category | Maintenance Plan / Product Add-On |
Product Family | Service / Support |
Coverage Start Date | Upon Registration or Product Purchase (Whichever Later) |
Renewability | Available upon expiration of 1-Year Term |
Support Method | On-Site Technician Dispatch + Remote Monitoring |
Customer Segment | Enterprise / Government / Regulated Industries |
Interfaces
Remote Monitoring Interface | EcoStruxure IT Expert (Cloud-Based) |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Regulatory Approval | Meets US Government Procurement Requirements |
Manufacturer | APC by Schneider Electric |
Manufacturer Part Number | WITEDS1YR-SP-04 |
Physical & Environmental
Deliverable Format | Digital Service Contract |
Logistics | No physical shipment; contract activated electronically |
Activation Method | Via Registration through EcoStruxure Platform |
Customer Location Eligibility | United States (TAA-Compliant Locations) |