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APC 5 YR On-Site with IT Expert Enabled Dispatch Service

VENDOR: APC Mfg Part#: WITEDS5YR-SP-02
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$499.41
$499.41
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MSRP: $722.00
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  • 5-year on-site maintenance coverage
  • Includes dispatch enablement via APC's IT Expert platform
  • TAA compliant for regulated environments
  • Country of origin: United States

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Key Benefits

Eye-Insights
  • Ensures long-term uptime through expert-supported on-site service over five years.
  • Ideal for regulated industries with TAA compliance and U.S. origin documentation.
  • Reduces diagnostic delays and improves efficiency with IT Expert-enabled dispatch functionality.

Product Overview

The APC 5 YR On-Site with IT Expert Enabled Dispatch Service is a comprehensive maintenance solution that combines on-site support with IT Expert dispatch coordination over a five-year period. Built to meet TAA compliance and originating from the United States, it is tailored for government and regulated industry use. This plan delivers swift issue resolution, expert diagnostics, and enhanced uptime—making it ideal for mission-critical environments and enterprise IT infrastructures.

Specifications

Product Overview
Product Type On-Site Support Service with IT Expert Enabled Dispatch
Service Duration 5 Years
Service Level Next Business Day On-Site Support
Coverage Scope Hardware maintenance and diagnostics support
Service Location On-Site
Dispatch Type IT Expert Enabled Dispatch
Service Availability Standard Business Hours
Uptime Improvement Enhanced via remote diagnostics and coordinated dispatch
Contract Type Fixed-Term Service Plan
Target Users Enterprise IT and Mission-Critical Environments

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
U.S. Government Use Certification Eligible
Trade Agreement Act (TAA) Status Compliant

Physical & Environmental
Service Delivery Method Remote plus physical on-site support as required
Equipment Handling Performed by certified APC technicians
On-Site Engineer Availability Dispatched upon diagnostic verification

Wireless Features
Remote Monitoring Connectivity Secure cloud connectivity via EcoStruxure IT

Cloud Management & Licensing
Remote Diagnostics Included through EcoStruxure IT Expert
IT Expert Integration Enabled
License Included Yes, for IT Expert dispatch service
Cloud Service Name EcoStruxure IT Expert
Monitoring Capabilities Real-time monitoring and proactive alerting
Service Dispatch Automation Automated dispatch via cloud diagnostics

Advanced Security Features
Data Privacy Protected under U.S. data governance regulations
Service Access Security Secure authentication for remote access
Incident Handling Coordinated via secure service channels

Interfaces
Platform Integration EcoStruxure IT platform
Service Management Interface Cloud-based portal with incident tracking

Support Features
Expert Technician Access Yes
Remote Troubleshooting Enabled
Pre-emptive Alerts Yes
Asset Lifecycle Tracking Included in EcoStruxure IT
Health Reporting Integrated via monitoring dashboard
Service Reporting Online portal reporting and logs available
Device Registration Required Yes
Technician Certification APC Certified Field Engineers
Priority Dispatch Yes, for mission-critical issues