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Avaya Blue EXPRESS PLUS SRS w TECH-SLEGH Support Plan

VENDOR: AVAYA Mfg Part#: GU6300EGH
  • Avaya
1 1
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$229.53
$229.53
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MSRP: $262.20
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  • Manufactured in the United States for domestic compliance use
  • TAA compliant, suitable for government and regulated markets
  • Supports Aura Applications – Conferencing – Standard Edition
  • Categorized under UCC/Professional Services and Maintenance Plans

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Key Benefits

Eye-Insights
  • Ideal for maintaining uptime and performance of Aura Conferencing infrastructure
  • TAA compliance ensures it qualifies for U.S. government procurement
  • Supports long-term ROI through reliable manufacturer-backed software support

Product Overview

The Avaya Blue EXPRESS PLUS SRS w TECH-SLEGH support package is engineered for enterprises utilizing Aura Applications with Conferencing — Standard Edition. This Express Software Support Plus service provides a structured and dependable software support ecosystem that enables organizations to maintain uptime, security, and optimal performance within their Avaya environment.

This plan runs under Service Line Number EGH and provides technical software support that aligns with U.S.-based compliance and Trade Agreements Act (TAA) standards. Manufactured in the United States, it ensures government and regulated entities can confidently adopt it in critical communications infrastructure.

Choosing this support plan allows organizations to boost continuity of operations while reinforcing system compliance. It is a strategic investment for businesses aiming to mitigate downtime in complex conferencing environments. Due to the lack of granular details, users should consult directly with Avaya or authorized resellers for plan scope and SLAs.

Specifications

Product Overview
Service Type Express Software Support Plus (SRS) with Technical Support Plan
Target Applications Aura Applications with Conferencing — Standard Edition
Service Line Number EGH
Service Level Enterprise-grade
Support Type Remote Technical Software Support
Support Hours 24x7x365
Service Availability Global
Plan Duration Annual (1-Year)
Response Time Industry-standard SLA (as defined per Avaya SRS policy)
Reinstatement Option Subject to Avaya approval and audit
Service Mode Subscription-based

Cloud Management & Licensing
Cloud-based Management Available via Avaya support portal
License Support Yes
Account Management Dedicated account team available under SLEGH plans
Knowledge Base Access Yes
Download Access to Patches and Updates Yes
Case Management Web-based ticketing via Avaya Support
Service Monitoring Tools Access Included
License Entitlement Tracking Yes, via Avaya PLDS

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Regulatory Compliance Aligns with U.S. federal and industry policies
Data Sovereignty U.S.-hosted options available
Contract Compliance Supports GSA and public sector frameworks

Interfaces
Supported Platforms Avaya Aura Conferencing Standard Edition
Integration Support Yes, with compatible Avaya infrastructure
Software Updates Included Yes
Technical Escalation Path Available as per Tech-SLEGH plan

Advanced Security Features
Risk Mitigation Support Yes
Regulatory Compliance Support Yes
Security Patch Notification Included
Incident Investigation Support Available under plan terms