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Avaya Express Base w/o Parts Tech Support SLNEJ5

Key Benefits
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- Ideal for organizations seeking software-focused support without hardware replacement.
- Provides TAA compliance and U.S. manufacturing origin, suitable for government contracts.
- Part of the trusted Avaya Express Technology Support program, ensuring reliable uptime.
Product Overview
The Avaya Express Base w/o Parts SLNEJ5 is designed to deliver streamlined technology support for CallPilot users requiring ongoing technical assistance without coverage for hardware components. Offered under Avaya’s Express Technology Support program, this service provides essential maintenance support for medium-scale communication environments utilizing Avaya UCC solutions. It is ideally suited for enterprises that need robust software support to maintain day-to-day operations without bundled hardware replacement services.
This support plan is particularly beneficial in regulated environments, as it is TAA-compliant and manufactured in the United States, aligning with procurement standards for government agencies and enterprises with strict compliance mandates. Positioned within the UCC, Mobility, and Telecom professional services category, this base-level service offering enhances system reliability with direct access to Avaya’s expert technical resources, reducing downtime and ensuring faster issue resolution when system incidents occur.
While part replacements are not included in this plan, it is a cost-effective solution for organizations that already possess spare hardware inventory or leverage hardware support through other agreements. The GE6300EJ5 model simplifies support planning by clearly segmenting software support from physical component servicing, giving purchasers more control over their maintenance strategies.
Specifications
General
UNSPSC Code
| UNSPSC Code | 81161700 |
Special Feature
| COO | UNITED STATES |
| TAA compliance | Yes |
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