| Product Type | Service |
| Service Name | Express Technology Support Base |
| Manufacturer | Avaya, Inc |
| Brand Name | Avaya |
| Manufacturer Part Number | GE6300AQQ |
| Product Supported | Avaya Communications Server 1000 (CS1000) |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Description | 24x7 |
| Description | 24x7 technical support via phone and electronic channels for CS1000 system with 101–1199 users |
| Supported User Range | 101–1199 users |
| Form Factor | Not applicable (Service) |
Avaya Express Tech Support Base for CS1000 (Tier 2, 101–1199 Users)
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Regular price
$18.17
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Sale price
$18.17
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MSRP: $20.76
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- 24x7 phone and electronic technical support for Avaya CS1000
- Supports mid-scale deployments (101-1199 users)
- Tier 2 Express Technology Support Base service
- Manufactured in the United States with TAA compliance
- Service type: Technical and Electronic
- Does not include parts replacement
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Ensures uninterrupted communications with 24x7 expert technical support for CS1000 environments
- Optimized for mid-sized organizations (101–1199 users), ensuring right-sized support coverage
- TAA-compliant and U.S.-manufactured, aligning with federal and enterprise procurement standards
Product Overview
The Avaya Express Technology Support Base service SLNAQQ supports the Avaya Communications Server 1000 (101-1199 users) with 24x7 technical support via phone and electronic channels. Delivered under part number GE6300AQQ, the service includes access to Avaya-certified support engineers, designed to maintain communication system uptime and ensure efficient issue resolution. Fully manufactured in the United States and TAA compliant, it is an ideal fit for mid-scale enterprise needs, excluding hardware replacement but maximizing responsiveness and operational continuity.
Specifications
Product Overview
Wireless Features
Compliance & Origin
| Country of Origin | United States |
| TAA Compliance | Yes |
Advanced Security Features
| Access Control | Restricted to authorized clients with valid service contract |
Interfaces
| Provided Support | Phone Support |
| Electronic Support | Yes |
| Remote Troubleshooting | Yes |
| Access to Support Engineers | Avaya-certified |
| Support Channels | Phone and Electronic |
Physical & Environmental
| Hardware Included | No |
Cloud Management & Licensing
| Cloud Support Options | No cloud component included |
| License Type | Base support, Hardware not included |
| Subscription Included | Yes, covers Tier 2 support |
| Management Access | Through phone and electronic case handling |
Additional Information
| Service Tier | Tier 2 |
| Manufacturer Website | http://www.avaya.com |
| Maintenance Plan Type | Express Tech Support (Base without Parts) |
| Replacement Parts Included | No |
| Response Time | 24x7 Immediate/Escalation-based |
| Support Model | Remote only; onsite service not included |
| Support Hours | 24 hours/day, 7 days/week |
| Product Category | Maintenance Plan |
| Service Applicability | Avaya CS1000 systems (UCC/Telecom) |
| End Customer Scope | Mid-scale Enterprises |
