| Product Type | Service | 
| Service Name | Express Technology Support Base | 
| Service Main Type | Technical | 
| Service Sub Type | Electronic | 
| Service Description | 24x7 | 
| Provided Support | Emergency Consulting | 
| Product Supported | Avaya (AACC) Multimedia Standby Server | 
| Form Factor | Digital Service (Non-Physical) | 
Avaya MMSTNDBYSVRExpBase-SLCDG Express Tech Support Service

Key Benefits
 
            
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- Ensures 24x7 emergency consultation for mission-critical telecom systems, reducing unplanned downtime risk.
- Backed by Avaya's expertise with specialized support for AACC Multimedia Standby Servers.
- Compliant with TAA guidelines, ideal for government and regulated enterprise environments.
Product Overview
The Avaya MMSTNDBYSVRExpBase-SLCDG is a tailored service solution for enterprises using Avaya's AACC Multimedia Standby Server environment. Labeled as a technical service with an electronic delivery method, it offers 24x7 continuous support for emergency consulting needs. Designed to provide responsive and dependable assistance, this Express Technology Support Base plays a critical role in minimizing system downtime and ensuring seamless communications infrastructure performance.
As a TAA-compliant product manufactured in the United States, this service offering supports organizations with specific regulatory or compliance needs. It is particularly suited for businesses that require around-the-clock technical expertise to safeguard key telecom and mobility infrastructure. Its express-level categorization underscores a commitment to expedited response times and advanced troubleshooting capabilities.
Enterprises investing in this support framework benefit from Avaya’s robust service ecosystem, ensuring mission-critical systems receive priority maintenance and attention. Though designed for standby server configurations, the flexibility and scope of the support make it an essential component for disaster recovery strategies and long-term operational assurance.
Specifications
                      Product Overview
                      
                    
                    
                      Cloud Management & Licensing
                      
                    
                    | Licensing Type | Term-based Support Service | 
| Cloud Management Availability | Yes | 
| Access Method | Web Portal / Phone Support | 
| Support Hours | 24x7x365 | 
| Service Level Agreement (SLA) | Includes Expedited Response Time | 
                      Advanced Security Features
                      
                    
                    | Security Advisory Support | Yes | 
| Remote Troubleshooting | Yes | 
| Security Vulnerability Guidance | Yes | 
| Incident Response Assistance | Yes | 
                      Service Scope & Benefits
                      
                    
                    | Coverage Area | Global Support for Eligible Systems | 
| Target Customers | Enterprises Using AACC Multimedia Standby Server | 
| Support Category | Express-Level | 
| Operational Focus | Minimizing Downtime, Enhancing Resilience | 
| Use Case | Disaster Recovery & Continuity Support | 
| Eligibility | Licensed Avaya AACC Standby Servers Only | 
                      Warranty & Duration
                      
                    
                    | Service Availability | Annual Renewable | 
| Subscription Term | 1 Year (Typical) | 
| Renewability | Yes | 
                      Interfaces
                      
                    
                    | Delivery Method | Electronic | 
                      Compliance & Origin
                      
                    
                    | TAA Compliance | Yes | 
| Country of Origin | United States | 
                      Manufacturer Details
                      
                    
                    | Manufacturer | Avaya, Inc | 
| Brand Name | Avaya | 
| Manufacturer Website Address | http://www.avaya.com | 
| Manufacturer Part Number | GE6300CDG | 
                      Physical & Environmental
                      
                    
                    | Physical Delivery | Not Applicable – Electronic Only | 
| Packaging | Digital Fulfillment | 
                      Service Level Features
                      
                    
                    | Priority Access | Yes | 
| Technical Account Manager (TAM) Option | Possible with Upgrade | 
| Critical Support Role | Multimedia Server Continuity | 
| Support Channel | Online / Phone / Email / Remote Session | 
 
              