Service Type | Support Contract |
Service Model | Cisco Smart Net Total Care (SNTC) |
Service Duration | 3 Years |
Service Availability | 8x5 (8 hours/day, 5 days/week) |
Service Response Time | Next Business Day (NBD) |
Service Scope | Hardware replacement and software support |
Hardware Eligibility | Catalyst 9300L 48-Port Full PoE Switch |
Service Features | Advanced hardware replacement, OS updates, tech support |
Technical Support Access | Online and phone support during business hours |
CISCO 3YR SNTC 8x5xNBD Support for Catalyst 9300L 48P PoE Switch



Key Benefits

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- Ensure rapid recovery with next-business-day hardware replacement, minimizing network downtime.
- Gain peace of mind through expert technical support specifically for Cisco C9300L Series deployments.
- Meet regulatory and sourcing standards with TAA compliance and U.S.-based service components.
Product Overview
The Cisco 3-Year SNTC 8x5xNext Business Day service contract supports the Catalyst 9300L 48-Port Full PoE switch with prompt technical support and next-business-day hardware replacement. With 8x5 coverage, it's designed to keep enterprise networks online and secure. TAA compliance and U.S. origin enhance suitability for government and regulated sectors.
Specifications
Service Overview
Compliance & Origin
TAA Compliant | Yes |
Country of Origin | United States |
Compliance Programs | FIPS, Common Criteria (device-dependent) |
RoHS Compliance | Yes (device-dependent) |
REACH Compliant | Yes (device-dependent) |
Advanced Security Features
Security Monitoring | Access to security advisories via support portal |
Threat Intelligence Access | Cisco PSIRT, Threat Defense portal |
Firmware Access | OS patches and firmware against vulnerabilities |
Physical & Environmental
Device Operating Temperature (Supported Unit) | 0°C to 45°C (32°F to 113°F) |
Device Operating Humidity (Supported Unit) | 5% to 90% non-condensing |
Device Mounting Type (Supported Unit) | Rack-mountable (1U) |
Device Form Factor (Supported Unit) | Fixed configuration switch |
Supported Unit Weight | Approx. 7.5 kg (varies by configuration) |
Product Overview
Supported Device Type | LAN Access Switch |
Model Supported | Cisco Catalyst 9300L 48-port Full PoE (C9300L-48P-4X) |
Supported Device Power Type | Full Power over Ethernet (PoE) |
Service Category | Network Maintenance and Support |
License Application | Applies to Catalyst 9300L network hardware |
Contract Type | Subscription-based support contract |
Power Support | Supports PoE+ delivery up to 740W (device-dependent) |
Cloud Management & Licensing
Cloud Management Support | Cisco DNA Center (device-dependent) |
License Type | Smart Net Total Care (SNTC) |
Included Licensing Features | OS Software Upgrades, Smart Call Home, Technical Assistance |
License Management | Cisco Smart Licensing |
Interfaces
Interface Coverage | Covers switch with 48 x 10/100/1000 PoE+ ports and 4 x 10G SFP+ |