Service Type | Smart Net Total Care (SNTC) |
Support Duration | 3 Years |
Hardware Replacement SLA | Next Business Day (NBD) |
Technical Support Hours | 8x5 (8 hours a day, 5 days a week) |
Supported Product | Cisco Industrial ISR 1101 |
Service Level | Advanced |
Platform Compatibility | Cisco IR1101 Integrated Services Router |
Support Coverage | Hardware and Software Support |
Incident Response Time | Next Business Day for hardware issues |
Cisco 3YR SNTC 8x5xNBD Support for Industrial ISR 1101



Key Benefits

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- Ensures minimal downtime with 8x5xNBD support for industrial infrastructure.
- TAA compliance and U.S. origin make it ideal for government or government-affiliated projects.
- Tailored Cisco support extends the life and performance of the ISR 1101 router.
Product Overview
The Cisco 3YR SNTC 8x5xNBD service for the Industrial ISR 1101 delivers three years of ongoing support, featuring Next Business Day (NBD) hardware replacement and expert 8x5 technical assistance. Compliant with TAA regulations and manufactured in the United States, it's a strong choice for federal and enterprise environments demanding reliability and compliance. This tailored plan enhances system resilience and extends the life of the ISR 1101 platform, reducing downtime and increasing ROI through precise hardware coverage and software support.
Specifications
Product Overview
Wireless Features
Optional LTE Support | Yes, with compatible LTE pluggable module |
Cellular Support (Device) | CAT 4 to CAT 18 LTE modules supported (model dependent) |
Wi-Fi Support | Optional with external module |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Certifications | UL/cUL/IEC/EN 60950-1, EN55022 Class A, CE Marking |
Environmental Compliance | RoHS, WEEE |
Manufacturing Standards | ISO 9001 Certified |
Advanced Security Features
Integrated Security Features | Cisco IOS XE with Unified Threat Defense support |
Firewall Capabilities | Zone-Based Firewall (ZBFW) |
Intrusion Prevention System (IPS) | Yes, via Cisco UTD licensing |
VPN Support | IPSec, DMVPN, FlexVPN, SSL VPN (with required licensing) |
Content Filtering | URL filtering with Cisco Umbrella integration (license required) |
Advanced Malware Protection | Cisco AMP supported (license required) |
Interfaces
Supported Network Interfaces (on device) | 2 x GE WAN ports, 4 x GE LAN ports (depending on ISR 1101 configuration) |
Expansion Slots | 1 x Pluggable Module Slot (for LTE or future modules) |
Serial Interfaces | 1 x RS-232/RS-485, software configurable |
Physical & Environmental
Form Factor | DIN Rail Mount, Ruggedized Industrial Design |
Dimensions | 4.78 x 5.15 x 1.81 in (121.6 x 130.8 x 46 mm) |
Weight | 0.91 lb (0.41 kg) |
Operating Temperature | -40°C to 60°C (-40°F to 140°F) |
Storage Temperature | -40°C to 85°C (-40°F to 185°F) |
Operating Humidity | 5% to 95% non-condensing |
Power Input Type | 9.6 to 60 VDC |
Power Consumption (Typical) | 10 to 15W (depending on module configuration) |
Vibration Resistance | IEC 60068-2-6 compliant |
Shock Resistance | IEC 60068-2-27 compliant |
Cloud Management & Licensing
Cloud Support | Cisco DNA Center (optional) |
License Requirement | Cisco DNA/Smart Licensing required |
Cisco Smart Licensing Enabled | Yes |
Included Management Tools | Cisco IOS XE CLI, Cisco WebUI |
Monitoring Compatibility | SnMP, NetFlow, Syslog |