Product Type | Cisco SMARTnet Service |
Service Level | 8x5xNBD (Next Business Day) |
Supported Product | Cisco Catalyst 9500 Series - 12-port 40G switch |
Target Device | C9500-12Q (Catalyst 9500 12-port 40G switch) |
Power Requirements | |
Form Factor | |
Weight |
Cisco SMARTnet 8x5xNBD for Catalyst 9500 12-port 40G, K12



Key Benefits

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- Ensures business continuity with rapid next-business-day hardware replacement and 8x5 expert support
- Optimized for educational deployments (K12), providing focused licensing and compliance benefits
- Enhances long-term ROI with included software updates, secure runtime features, and Smart Licensing integration
Product Overview
The Cisco SMARTnet 8x5xNBD support service (Part Number: CON-SNT-C950012U) provides next-business-day hardware replacement and 8x5 technical support for the Catalyst 9500 Series 12-port 40G switch. Optimized for K12 education environments, it includes software updates, Smart Licensing support, and secure features like Secure Boot and Trust Anchor Module. Ideal for organizations prioritizing network reliability, uptime, and regulatory compliance, this SMARTnet service ensures rapid service restoration and long-term IT resilience.
Specifications
Product Overview
Wireless Features
Wireless Capability |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
EMC Standards | |
Safety Certifications | |
Environmental Standards |
Advanced Security Features
Firewall Support | Compatible with Secure Firewall when integrated |
Content Filtering | Available with additional Cisco security subscriptions |
Malware Protection | Via Cisco AMP for Networks (separate purchase) |
Intrusion Detection & Prevention | Supported with additional security features |
Secure Boot and Secure Runtime | Yes |
Trust Anchor Module | Yes |
Interfaces
Supported Interfaces | 40 Gigabit Ethernet |
Number of Ports | 12 |
Data Transfer Rate | 40 Gbps |
Physical & Environmental
Operating Temperature Range | |
Storage Temperature Range | |
Operating Humidity Range | |
Dimensions |
Cloud Management & Licensing
License Type | Cisco SMARTnet Service Contract |
Management Interface | Cisco DNA Center (when applicable) |
Subscription Term | 1 year (contract term may vary) |
Included Licenses | K12 Education License Support |
Smart Licensing Support | Yes |
Software Updates Included | Yes |
Cloud Support | Available with DNA Center (sold separately) |
Service & Support Details
Service and Support Type | Network Services / Support |
Service Included | Technical Support |
Response Time | Next Business Day |
Coverage Details | 8x5 (8 hours a day, 5 days a week) |
Part Number | CON-SNT-C950012U |
SKU | SNTC-8X5XNBD CATALYST 9500 12-PORT 40G, K12 |
Applies To | Cisco C9500-12Q |