| Type | Cisco SMARTnet Total Care (SNTC) 24x7x4 Onsite Support |
| Form Factor | Service contract (applies to rack-mountable switch hardware) |
| Supported Device Model | Cisco Catalyst 9300 24-Port Deep Buffer mGig UPOE Switch |
| Service Duration | 1 year |
| Service Availability | 24 hours a day, 7 days a week |
| Onsite Response Time | 4 hours |
| Service Type | Hardware support and advanced replacement |
| Service Level | Next Business Day Parts, 4-Hour Onsite Support |
| Coverage Location | Onsite |
| Manufacturer Part Number | CON-SNTP-C9304XBE |
| Product Name | CISCO SNTC-24X7X4 Catalyst 9300 24P Deep Buffer mGig, UPOE |
| Product Category | Network Maintenance/Support |
| Product Family | Networking |
CISCO SNTC-24X7X4 Catalyst 9300 24P Deep Buffer mGig, UPOE

Key Benefits
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- Ensures minimal downtime with guaranteed 4-hour hardware replacement windows
- Ideal for government or federal projects due to full TAA compliance and US manufacturing
- Enhances enterprise network resilience by bundling advanced switch features with robust support coverage
Product Overview
The CISCO SNTC-24X7X4 Catalyst 9300 24P Deep Buffer mGig, UPOE is a specialized support contract tailored to maximize operational uptime for Catalyst 9300 Series switches. It offers 24x7 technical support and 4-hour on-site hardware replacement, ideal for mission-critical environments. TAA compliance and US-based manufacturing make it a strong fit for government and enterprise deployments where reliability and policy alignment are crucial. This support agreement enhances the network’s resilience by combining high-performing hardware features with dependable service-level commitments.
Specifications
Product Overview
Compliance & Origin
| Country of Origin | UNITED STATES |
| TAA Compliance | Yes |
| Trade Agreements Act (TAA) Compliant | Yes |
Advanced Security Features
| Security Advisory and Notifications | Included as part of Cisco SMARTnet Total Care |
| Proactive Diagnostics | Yes, when used with eligible Cisco hardware |
| Secure Hardware Replacement | Yes, via controlled logistics process |
Wireless Features
| Wireless Controller Compatibility | Yes, via integrated support when paired with Cisco Catalyst 9800 or DNA architecture |
Interfaces
| Supported Network Hardware | Catalyst 9300 Series — 24-Port Deep Buffer Multi-Gigabit (mGig) UPOE model |
Cloud Management & Licensing
| Smart Licensing | Required for Cisco Catalyst 9300 Series hardware |
| Cloud Monitoring Support | Available via Cisco DNA Center (hardware not included with contract) |
| Included Services | 24x7 Technical Assistance Center (TAC) access, OS updates, 4-hour advanced hardware replacement |
| Software Updates | Included (operating system updates and patches) |
| Management Platform Compatibility | Supports integration with Cisco DNA Center and Cisco Prime |
| License Management | Managed via Cisco Smart Account |
Physical & Environmental
| Primary Supported Chassis | Rack-mountable unit for enterprise switching |
| Typical Deployment Environment | Enterprise edge, campus access layer, government network infrastructure |