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Cisco SNTC 24x7x4 On-Site Support for Catalyst 9200 48-Port

VENDOR: CISCO Mfg Part#: CON-OSP-C920048T
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$808.39
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MSRP: $813.00
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  • On-site technical support service for Cisco Catalyst 9200 48-port switches
  • 24x7 coverage ensures around-the-clock availability
  • 4-hour response time accelerates issue resolution
  • TAA-compliant and delivered from the United States
  • Includes full technical support under Cisco’s CON-OSP program

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Key Benefits

Eye-Insights
  • Minimize network downtime with guaranteed 4-hour on-site service response.
  • Ensure regulatory compliance with TAA-certified support sourced from the U.S.
  • Protect investments in Cisco Catalyst 9200 Series hardware with specialized support coverage.

Product Overview

The Cisco SNTC-24X7X4OS service contract delivers robust technical support tailored to the Catalyst 9200 Series 48-port data-only switches. This solution ensures uninterrupted operations through on-site support, available 24/7. It includes a rapid 4-hour response time, minimizing downtime and ensuring mission-critical network infrastructure is restored swiftly.

This service solution is particularly suited for environments that demand high availability, such as data centers or managed service providers. The support is TAA-compliant and delivered from the United States. It enhances operational confidence with prioritized access to Cisco’s diagnostic resources. Specific coverage is focused on hardware and software support for the Catalyst 9200 Series network switches.

Specifications

Product Overview
Type On-Site Network Support Service
Supported Device Cisco Catalyst 9200 Series 48-Port Switch
Form Factor Service Contract
Support Availability 24x7
Response Time 4 Hours On-Site
Service Duration Annually Renewable
Delivery Method On-Site
Platform Coverage Hardware and Software

Wireless Features

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Compliance Standards Meets U.S. federal trade compliance regulations
Certifications Cisco Partner Certified Service

Advanced Security Features
Secure Access to Updates Yes, with contract
Malware Protection Indirectly supported via software patch access
Vulnerability Remediation Yes, via software patches and advisories
Security Advisory Alerts Yes, included under contract
Incident Response Guidance Available through Cisco TAC
Configuration Hardening Support Consultative through support resources
Compliance Alignment Services Recommendations provided via TAC

Interfaces
Service Method On-Site Technician Dispatch
Service Portal Access Included via Cisco Smart Net Total Care portal
Remote Diagnostics Interface Supported via Cisco Smart Call Home
Communication Channels Web, Phone, Email

Physical & Environmental
Service Scope Site-based coverage for eligible equipment

Cloud Management & Licensing
License Requirement No license required (support contract only)
Cloud Management Support Compatible with Cisco DNA Center (device-side only)
Smart Net Total Care Access Yes, included
Cisco TAC Access 24x7 access to Cisco Technical Assistance Center
Software Download Access Yes, for eligible updates and patches
Proactive Diagnostics Enabled via Cisco Smart Call Home
Case Management Available through Cisco Support Portal
Asset Management Supported under Smart Net Total Care