Products Licenses & Warranties CISCO SNTC-24X7X4OS Support...

CISCO SNTC-24X7X4OS Support for C8500-12X10GE (CON-OSP-C85012X5)

VENDOR: CISCO Mfg Part#: CON-OSP-C85012X5
  • No_media_available
1 0
Photo is for illustration purposes only. Actual product may be different.
$18,200.00
$18,200.00
Sale Sold out
MSRP: $18,304.00
Shipping calculated at checkout.
  • 24x7x4-hour Smart Net Total Care service for the CISCO C8500-12X10GE router
  • Onsite support with 4-hour response time to minimize downtime
  • Manufactured in the United States
  • TAA compliant, suitable for government and regulated industry use

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

View our shipping and returns policy

View full details

Key Benefits

Eye-Insights
  • Delivers critical uptime support with 4-hour onsite service, minimizing business disruption.
  • TAA compliance ensures suitability for federal and public sector procurement requirements.
  • Manufactured in the U.S., providing traceability and meeting secure sourcing standards.

Product Overview

The CISCO SNTC-24X7X4OS is a high-level support contract designed for the C8500-12X10GE router, backed by CISCO’s Smart Net Total Care program. With this plan, customers receive 24x7 technical assistance and a 4-hour onsite response time, helping to minimize downtime and maintain mission-critical operations.

Manufactured in the United States and TAA compliant, this service is ideal for government and enterprise use where compliance and origin are important. It provides rapid issue resolution and hardware replacement for critical infrastructure.

Designed for organizations requiring high availability and uncompromising service support, this CISCO offering enhances network resilience, aids in rapid recovery, and ensures continuous business performance.

Specifications

Product Overview
Service Type Smart Net Total Care (SNTC)
Support Level 24x7x4 Onsite Support
Covered Device Cisco Catalyst 8500-12X10GE Router
Form Factor Service Contract
Contract Duration 1 Year (typical)
Delivery Method Onsite Support with Remote Assistance
Onsite Response Time 4 Hours
Technical Support Availability 24x7 (24 hours/day, 7 days/week)
Service Features Hardware replacement, OS updates, diagnostics, proactive device diagnostics

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Government Eligibility Yes – Suitable for Government Contracts
Contract Model Onsite Plus (OSP)

Interfaces
Supported Hardware Interface C8500 series router with 12 x 10GE ports
Hardware Replacement Service Yes – Matching hardware replacement for covered unit

Other Service Options
RMA Options 4-hour advance hardware replacement
Software Updates Ongoing OS and feature updates
Support Delivery Method Remote technical support plus onsite hardware support
Service Portal Cisco Smart Net Total Care Portal
Case Resolution Monitoring Available via Cisco TAC escalation process
Root Cause Analysis Available for major cases
Knowledge Base Access Yes – via Cisco Support Community
Included Hardware Diagnostics Yes – via Smart Call Home and Cisco TAC
Device Registration Required Yes – required for active coverage

Cloud Management & Licensing
Management Platform Cisco Smart Net Total Care (portal-based)
Smart Net Portal Access Included
Proactive Diagnostics Included via Smart Call Home
License Type Support Contract

Advanced Security Features
Security Advisory Access Included through Cisco TAC and Smart Services
Threat Intelligence Updates Available with device security subscriptions
Firmware and Patch Policy Access to latest software updates and patches
Secure RMA Process Yes – Secure hardware replacement process

Physical & Environmental
Service Availability Region Global (regional restrictions may apply)
Onsite Service Scope Customer-premises hardware support