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Cisco SNTC-24X7X4OS Support for Catalyst 9115AX Series

VENDOR: CISCO Mfg Part#: CON-OSP-C915AXIB
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$125.28
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  • 24x7 technical support coverage for continuous network availability
  • 4-hour on-site response time for rapid incident resolution
  • Supports Catalyst 9115AX Series models including C9115AXI-B++ and C9115AXI-B-WS
  • TAA compliance ensures adherence to federal procurement regulations
  • Service type: Network Services / Support
  • Made in the United States

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Key Benefits

Eye-Insights
  • Delivers mission-critical support with 24/7 coverage and 4-hour on-site response, reducing network downtime significantly
  • Specifically designed for the Catalyst 9115AX Series, providing targeted and expert-level assistance
  • TAA-compliant and U.S.-manufactured, suitable for public sector and compliant installations

Product Overview

The Cisco SNTC-24X7X4OS is a comprehensive on-site maintenance and support service tailored specifically for the Cisco Catalyst 9115AX Series wireless access points. Including models such as C9115AXI-B++, C9115AXI-B-WS, C9115AXI-B, and C9115AXI-B-RF, this service is an essential addition for enterprise IT environments that rely on continuous network performance. It offers 24/7 access to technical support and provides an impressive on-site response time of just 4 hours, significantly reducing potential downtime in the event of hardware issues.

Manufactured in the United States and TAA compliant, this service meets governmental procurement standards and offers peace of mind for large-scale institutions and federal agencies. The focus on rapid, expert-level assistance ensures network stability, which is crucial for sectors like healthcare, finance, and education where connectivity is integral to operations. With this Cisco support plan, businesses can bolster network reliability and safeguard their infrastructure investment.

Overall, Cisco's SNTC-24X7X4OS service delivers prioritized, high-availability support with an emphasis on minimizing operational disruption, maximizing uptime, and maintaining secure, robust network environments for Catalyst 9115AX users.

Specifications

Product Overview
Service Type On-site network support service
Supported Product Series Cisco Catalyst 9115AX Series
Supported Models C9115AXI-B++, C9115AXI-B-WS, C9115AXI-B, C9115AXI-B-RF
Service Hours 24x7
Response Time 4 hours on-site
Support Duration Ongoing, based on contract term
Service Included Technical support with onsite assistance
Target Users Enterprise and government network operators

Cloud Management & Licensing
Cloud-Managed Features Not applicable
License Type Cisco SmartNet Total Care (SNTC)
Included Licensing Features Hardware diagnostics, OS updates (as per terms), expert-level tech support
Service Portal Access Yes – Cisco Smart Net Total Care portal

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
RoHS Compliance Yes
Appropriate for Federal Use Yes
Certifications TAA Compliant, Cisco Support Assurance

Wireless Features
Coverage for Wireless Standards Support applicable to Wi-Fi 6 Catalyst 9115AX access points

Interfaces
Remote Assistance Interface Cisco TAC (Technical Assistance Center)
Support Access Methods Phone, Web, On-site
Hardware Replacement Coverage Yes, as part of on-site service

Advanced Security Features
Security Advisory Notices Included with Cisco SNTC access
Firmware Vulnerability Alerts Included
Incident Response Support Available through TAC
Network Hardening Recommendations Available upon request via Cisco support engineering

Physical & Environmental
Applicable Physical Product Environment Indoor enterprise environments (Catalyst 9115AX)
RMA Procedures On-site replacement within 4 hours
Service Environment Conditions 24x7x365 support coverage regardless of site conditions

Additional Information
Manufacturer Cisco
Service Program Name Cisco Smart Net Total Care On-Site 24x7x4
Manufacturer Part Number CON-OSP-C915AXIB
Product Category Network Maintenance/Support
Support Availability Region Global (varies by location)
Service Activation Process Registered via Cisco support portal with device serial number
End User Requirements Device must be covered, under support contract, and registered in Cisco database