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Cisco SNTC-24X7X4OS UCS Fabric Intercon Support Service

VENDOR: CISCO Mfg Part#: CON-OSP-UCSFI6NW
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$2,493.05
$2,493.05
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MSRP: $2,500.00
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  • 24 x 7 service coverage for uninterrupted support
  • 4-hour on-site response time to minimize downtime
  • Technical support included for enterprise environments
  • Designed specifically for the UCSB Series Fabric Interconnect
  • Network Services / Support category for mission-critical systems

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Key Benefits

Eye-Insights
  • Ensures minimal operational downtime with 4-hour on-site response for rapid resolution.
  • Optimized for UCSB Series, offering specialized coverage uniquely matched to supported hardware.
  • Ideal for mission-critical infrastructure with nonstop 24x7 support coverage, enhancing service reliability.

Product Overview

The Cisco SNTC-24X7X4OS service offers 24x7 technical support with a 4-hour on-site response time for the UCSB Series Fabric Interconnect. This support plan is not sold standalone and is tailored for enterprises running Cisco UCS infrastructure. It includes on-site expertise to ensure optimal uptime and rapid failure mitigation. Designed to support mission-critical networking hardware, this service provides enterprise IT teams with reliable, expert-driven recovery paths and continuous infrastructure assurance.

Specifications

Product Overview
Type Hardware Support Service
Service Name Smart Net Total Care (SNTC)
Form Factor
Weight
Power Requirements

Interfaces
Remote Access Required Yes
Customer Contact Portal Cisco TAC via web or phone

Compliance & Origin
Country of Origin
TAA Compliance
RoHS Compliance
Service Compliance Standards Cisco SNTC compliance model
Contract Type Cisco Services Agreement (CSA)

Advanced Security Features
Technical Assistance Center (TAC) 24/7 access to Cisco TAC engineers
Smart Call Home Included with proactive diagnostics
Security Advisories and Alerts Provided as part of SNTC subscription
IOS and Firmware Updates Access included with valid contract

Service Details
Service & Support Type Network Services / Support
Service Included Technical support
Delivery Method On-site
Response Time 4 Hours
Coverage 24 x 7
Target Hardware Cisco UCS Fabric Interconnect (UCSB Series)
Eligibility Not sold standalone – must be purchased with hardware
Service Term Annually renewable (by contract)
Availability Global (subject to site qualification)
Remote Diagnosis Support Included
On-site Repair or Replacement Included
Portfolio Compatibility Cisco UCS Infrastructure
Part Number CON-OSP-UCSFI6NW
Service Model SNTC 24x7x4 On-Site

Physical & Environmental
On-site Coverage Radius Must be within 100 miles of Cisco service location
Service Activation Typically within 24–48 hours of purchase

Cloud Management & Licensing
Cloud Monitoring Tools Included Cisco Smart Net Total Care Portal access
License Requirement Requires valid SNTC service contract
Service Dashboard Access Included via Cisco Services Connection
Asset Visibility Features Hardware inventory visibility and lifecycle reporting