Type | Technical Support Service (SNTC-8X5XNBD) |
Product Series | Cisco Smart Net Total Care (SNTC) |
Supported Product | Cisco Catalyst 9200 24-port PoE+ Switch (C9200 Series) |
Form Factor | Service Contract |
Service Duration | Annual (1 Year) |
Service Delivery Method | Hardware Replacement and Telephone Support |
Service Level | 8x5xNBD (Next Business Day) |
Main Benefit | Minimized Downtime through Swift Replacement and Support |
Cisco SNTC-8X5XNBD Support for Catalyst 9200 24-port PoE+ Switch



Key Benefits

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- Ensures rapid issue resolution with NBD response, reducing downtime.
- Supports regulated environments with TAA compliance and US origin.
- Tailored for Cisco C9200 Series, guaranteeing model-specific service alignment.
Product Overview
The Cisco SNTC-8X5XNBD is a comprehensive network support service tailored for the Catalyst 9200 Series 24-port PoE+ switch. It features next-business-day response times and 8x5 coverage, providing peace of mind for enterprise IT operations. Manufactured in the United States and TAA-compliant, this technical service offers prompt, expert-level support while ensuring compliance and fast replacement logistics. Designed to minimize downtime and support critical infrastructure, it enhances operational continuity and hardware lifecycle efficiency.
Specifications
Product Overview
Wireless Features
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Compliance Standard | Trade Agreements Act (TAA) |
Advanced Security Features
Security Support Included | Access to Cisco TAC for Security Advisories and Fixes |
Interfaces
Compatible Device Ports | 24 x PoE+ Ports (Device Supported) |
Physical & Environmental
Physical Form | Contract/Subscription (Not Physical Hardware) |
Cloud Management & Licensing
Cloud Management Platform | Cisco Smart Net Total Care (via Cisco Smart Services portal) |
License Model | Service Contract Licensing |
License Term | 1 Year |
License Type | Device-Based |
Included Support | Software Updates, Advance Hardware Replacement, TAC Support |
Service Details
Service Name | Cisco SNTC-8X5XNBD Support |
Service Included | Technical support |
Service & Support Type | Network Services / Support |
Response Time | Next Business Day |
Coverage Hours | 8 hours/day, 5 days/week (local business hours) |
Service Availability | Business Hours Only |
Onsite Service Option | No (Advanced Hardware Replacement Only) |
Logistics Handling | Next Business Day Replacement Shipping |
Support Access Levels | Cisco Technical Assistance Center (TAC) |
Software Support | OS and maintenance releases included |
Smart Deliverables | Alerts, Entitlement Management, Installed Base Tracking |
Hardware Replacement Delivery Time | Next Business Day after Case Approval |
Product Eligibility | C9200 Series switches with active service contract |
Manufacturer Part Number | CON-SNT-C9202AA4 |