| Product Type | Network Maintenance and Support Service |
| Service Type | 24x7x4 Onsite Hardware Replacement |
| Supported Hardware | Cisco Catalyst 2960 PoE Switch |
| Response Time | 4 Hours |
| Service Availability | 24x7 |
| Target Market | Enterprise, Government, Regulated Industries |
| Geographic Coverage | Brazil |
| Delivery Method | Onsite |
| Service Duration | Per Contract (varies by agreement) |
| Contract Type | SMARTnet or Solution Support |
Cisco SOLN SUPP 24X7X4 CE Brazil Catalyst 2960 PoE Switch Support

Key Benefits
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- Ensures high network availability with 24x7 support and fast 4-hour response
- Optimized for PoE-enabled, security-conscious infrastructures using Catalyst 2960
- TAA compliance ensures eligibility for government contracts and regulated sectors
Product Overview
The Cisco SOLN SUPP 24X7X4 CE Brazil Catalyst 2960 24 10/100 PoE + 2 T is a high-availability support service engineered to ensure minimal network downtime for enterprises deploying Catalyst 2960 switches in Brazil. It features round-the-clock technical coverage with 4-hour hardware replacement, tailored to mission-critical applications like VoIP, security, and wireless networking. Designed and delivered in accordance with TAA compliance, and originating from the United States, it is also well-suited for regulated industries and government use. This plan extends system lifespan and keeps operations seamless with Cisco's trusted infrastructure support.
Specifications
Product Overview
Cloud Management & Licensing
| Service Management | Cisco Technical Assistance Center (TAC) |
| Remote Diagnostics | Yes |
| License Inclusion | Based on switch and service contract |
| Software Updates Access | Included during coverage period |
| Cloud Dashboard Integration | Not applicable (non-cloud-managed hardware) |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliance | Yes |
| RoHS Compliance | Yes (on associated hardware) |
| ISO 9001 Certified Support Centers | Yes |
| Warranty Extension Coverage | Yes, under service contract |
| Certifications | Support provided via Cisco-certified partners or personnel |
Wireless Features
| Wireless Support Relevance | Supports deployment of wireless infrastructure (via supported hardware) |
| Wireless AP Support | Indirect through supported PoE Switch (e.g., Cisco Aironet APs) |
Interfaces
| Supported Switch Interfaces | 24 x 10/100 Ethernet Ports, 2 x 10/100/1000 or SFP Uplink Ports |
| PoE Support on Switch | Yes |
| Total PoE Power Budget (on device) | Up to 370W (depending on model) |
| Uplink Module Support | 2 Dual-purpose (T/SFP) uplinks |
Advanced Security Features
| Security Advisory Support | Yes |
| Firmware Integrity Services | Available via software updates |
| Access to Security Patches | Yes |
| Incident Response Support | Through Cisco TAC as per contract |
Physical & Environmental
| Shipping Location for Replacements | Local Brazilian logistics facility (per Cisco SLA) |
| Service Logistics Infrastructure | Cisco Global Supply Chain |
| Onsite Engineer Dispatch | Included in 4-hour SLA |
| RMA Process Included | Yes |