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Cisco SOLN SUPP 8X5XNBD SG350-28P Network Support Plan

VENDOR: CISCO Mfg Part#: CON-SSSNT-SG350K9N
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$155.66
$155.66
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MSRP: $156.55
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  • Service Type: Network Services / Support
  • Service Included: Technical support
  • Response Time: Next Business Day
  • Coverage Hours: 8 x 5
  • Compatible with: SWMAN2 Series
  • TAA Compliance: Yes

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

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Key Benefits

Eye-Insights
  • Provides next-business-day hardware replacement to minimize downtime during working hours.
  • Includes technical support tailored for SWMAN2 Series, ensuring device-specific issue resolution.
  • TAA compliance and U.S. origin make it suitable for regulated and federal environments.

Product Overview

The Cisco SOLN SUPP 8X5XNBD support plan for SG350-28P switches offers dependable network support for SWMAN2 Series equipment. It features 8x5 coverage with next-business-day response, ideal for minimizing downtime during business hours. Technical support is included to provide prompt issue resolution. This service is TAA compliant and originates from the United States, ensuring compliance with federal sourcing requirements. Designed for businesses needing cost-effective, structured support, this plan helps reduce maintenance burden and improves operational efficiency.

Specifications

Product Overview
Product Type Network Support Plan
Service Description 8x5 Technical Support with Next Business Day (NBD) Hardware Replacement
Supported Product Cisco SG350-28P Managed Switch
Service Level 8x5xNBD (8 hours/day, 5 days/week, Next Business Day response)
Product Family Cisco SWMAN2 Series
Part Number CON-SSSNT-SG350K9N
Form Factor Not Applicable (Service Plan)

Physical & Environmental
Physical Delivery Required No (Electronic Service Activation)
Shipping Method for Replacement Equipment Next Business Day Delivery by Courier

Cloud Management & Licensing
Software Updates Included Yes (For Supported Cisco Products)
License Type Service Contract
License Term 1 Year (duration may vary)
Cloud Portal Access Yes (via Cisco Support Portal)
Support Resources Cisco TAC (Technical Assistance Center)
Remote Support Tools Yes – via Cisco online diagnostic tools

Service Features
Technical Support Access Yes – via Phone, Web, and Email during Business Hours
Service Delivery Method Electronic / Remote
Customer Support Language Multilingual (Including English, based on region)
Case Escalation Process Available through Cisco Service Delivery Model
Incident Management Yes
Onboarding Support No onboarding; applies to in-service units
Renewable Yes – annually or per contract terms
Support Contract Activation Via Cisco Service Contract Center (CSCC)
Electronic Tracking Yes – Contract ID assigned
Entitlement Verification Required (Service Contract Attached to Serial Number)

Interfaces
Hardware Replacement Option Yes - Next Business Day Advanced Hardware Replacement
Remote Monitoring Support Yes (via Cisco Support Portal)

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
Service Availability Region Global (Availability may vary by country)
RoHS Compliance
REACH Compliance

Advanced Security Features
Security Advisory Access Yes
Hardware Security Updates Included during valid service contract period
Support for Firmware Security Updates Yes
Security Configuration Assistance Available through Cisco Support Channels