| Type | Hardware Support Service | 
| Form Factor | Service Contract | 
| Supported Products | Cisco 15454 MSTP EDFA Optical Amplifiers (15454-OPT-EDFA-24 series) | 
| Service Description | 24x7 hardware replacement support with 4-hour on-site response | 
| Service Level | 24x7x4 | 
| Support Duration | Annually renewable | 
| Service Method | On-site Replacement | 
| Provided By | Cisco Systems | 
| SKU | SP-AR3-15454OPE | 
CISCO SP AR HW 24X7X4 15454 MSTP Amplifier Support
 

Key Benefits
 
            
            
              
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- Provides mission-critical support for Cisco 15454 MSTP amplifier hardware with minimal service interruptions.
- Ensures regulatory compliance and eligibility for government projects through TAA certification.
- Manufactured and supported in the United States for enhanced control, trust, and compliance.
Product Overview
The CISCO SP AR HW 24X7X4 service provides 24/7 network support with a 4-hour response time, specifically for Cisco 15454 MSTP Optical Amplifier units in the C-band. It supports multiple model versions including the 15454-OPT-EDFA-24 series. TAA compliance and U.S. origin make it ideal for government use. This service minimizes downtime and protects IT investments through fast hardware replacement and manufacturer-backed support.
Specifications
                      Product Overview
                      
                    
                    
                      Cloud Management & Licensing
                      
                    
                    | Management Interface | Cisco Services Connection Portal | 
| Licensing Method | Subscription-based Service Contract | 
| Cloud-Based Features | RAID RMA tracking, ticketing, and case management | 
| Contract Activation Requirement | Product Serial Number | 
| Service Included Features | Hardware replacement, technical support, software updates if applicable | 
                      Compliance & Origin
                      
                    
                    | Country of Origin | United States | 
| TAA Compliant | Yes | 
| Compliant Standards | Trade Agreements Act (TAA) | 
| Certifications | Cisco Service Certification | 
                      Wireless Features
                      
                    
                    | Wireless Features | 
                      Interfaces
                      
                    
                    | Remote Diagnostic Interface | Cisco TAC (Technical Assistance Center) | 
| Support Access Methods | Phone, Web Portal, Email | 
                      Advanced Security Features
                      
                    
                    | Secure Support Access | Yes — Support portal access secured via Cisco.com credentials | 
| Compliance Screening for Updates | Yes — in accordance with Cisco security advisories | 
| Malware Protection Solutions Advised | Cisco Talos (external security advisories) | 
                      Physical & Environmental
                      
                    
                    | Supported Device Operating Temperature | 0°C to 55°C (32°F to 131°F) – for 15454-OPT-EDFA-24 hardware | 
| Supported Device Storage Temperature | -40°C to 70°C (-40°F to 158°F) | 
| Supported Device Operating Humidity | 5% to 85% Non-condensing | 
| Device Mounting Environment | Rack-mounted optical transport systems | 
 
               
    