| Type | Technical Support Service |
| Service Included | Technical support and hardware replacement |
| Hardware Replacement | Yes, Next Business Day (NBD) |
| Coverage Hours | 8 AM to 5 PM, Monday to Friday |
| Supported Hardware | Cisco Wireless 9176I (CW9176I-RTG) |
| Contract Type | RMA Upgrade |
| Service Duration | Annual (term varies by purchase) |
| Manufacturer Part Number | CON-ROB-CW917IRT |
RMA UPGRADE 8X5XNBD for Cisco Wireless 9176I
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- Technical support service for CW9176I-RTG wireless devices
- Includes next business day (NBD) replacement
- 8x5 coverage across standard business hours
- Designed to reduce network downtime
- Part number: CON-ROB-CW917IRT
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Enables fast recovery from equipment failure with NBD replacement, reducing costly downtime
- Covers typical business operations with 8 x 5 support, ideal for enterprise environments
- Backed by Cisco’s established service infrastructure, increasing ROI on wireless hardware investments
Product Overview
The RMA UPGRADE 8X5XNBD for Cisco Wireless 9176I is a technical support service contract tailored for organizations deploying the CW9176I-RTG wireless device. It provides comprehensive network service and support with coverage from 8 AM to 5 PM, five days a week. Featuring next business day (NBD) hardware replacement in case of device failure, this plan minimizes downtime and enhances service continuity critical to enterprise network uptime.
Ideal for professional IT environments, this service ensures responsive support backed by Cisco’s global technical expertise. It includes technical support services that mitigate the risk of network disruptions, which can impact business operations. Though further details such as TAA compliance and country of origin are marked "Inquire," the service remains an essential element in a reliable network infrastructure protection strategy.
Specifications
Product Overview
Cloud Management & Licensing
| Licensing Model | Subscription-based |
| Software Support Included | Yes, Cisco IOS updates and patches |
| Cloud Dashboard Access | Eligible via Cisco DNA Center (if licensed) |
| Technical Assistance Center (TAC) | Access to Cisco TAC during coverage hours |
| Managed Device(s) | CW9176I-RTG Series Access Points |
Compliance & Origin
| TAA Compliance | |
| Country of Origin | |
| Regulatory Compliance | Inquire |
| Service Availability Region | Global (varies by device and program) |
Service Features
| Service Type | Return to factory or advance hardware replacement |
| Replacement Logistics | Next Business Day delivery of replacement hardware |
| Support Method | Online case submission or direct phone access |
| Incident Reporting | Includes remote diagnosis and escalation protocols |
| Incident Response Time | Next Business Day for eligible hardware failures |
| Service Renewal Option | Standard renewal available annually |
| Eligible Devices | Cisco CW9176I Wireless Access Point only |
| Documentation Access | Access to Cisco knowledge base and support tools |
| Multilingual Support | Yes, depending on region and TAC center |
| Service Upgrade Option | Yes, subject to availability (e.g., 24x7x4) |
| Cisco SMARTnet Alternative | Yes, but specifically tailored for CW9176I |
| Field Engineer Dispatch | No, not included in this RMA plan |
| Delivery Time for Replacement | Next Business Day local time (when available) |
| Return Material Instructions | Provided upon replacement dispatch |
| Support Scope | Hardware failure RMA and software troubleshooting |
Interfaces
| Remote Support Access | Yes, through Cisco TAC |
| Delivery Method | Physical RMA & Remote Technical |
Advanced Security Features
| Security Advisory Updates | Included as part of Cisco TAC support |
| Patch Management | Included with software support |
Physical & Environmental
| Service Delivery | Remote and logistics-based delivery—no physical dimensions |
| Service Activation Time | May require lead time or contract registration |
