{"@context":"https://schema.org","@type":"Product","@id":"http://eyeintechnologies.com/products/avaya-ccoa-1-agent-increment-express-support-sledd#product","name":"Avaya CCOA 1 Agent Increment Express Support - SLEDD","description":"The Avaya CCOA 1AGIncr ExpSupp - SLEDD is a technical service offering designed to provide 24x7 phone-based support for the Avaya Contact Center Off Site Agent. Tailored for organizations leveraging Avaya’s communication platforms, this service package delivers Express Base Maintenance Support without included hardware parts, focusing instead on solving issues through remote technical expertise. It is ideal for businesses needing consistent, always-on support for distributed agent environments.\n\nAs part of Avaya's Express Technology Support Base, this service offers a cost-effective way to ensure software uptime and agent productivity. It is provided electronically and is TAA-compliant, making it suitable for government contracts and secure deployments. Operating under the SLEDD license framework, customers can expand support incrementally for each new agent, offering flexibility for dynamic enterprise environments.\n\nWith support originating from the United States and provided electronically, users benefit from Avaya's global support infrastructure while maintaining localized compliance. This service is a strategic investment for organizations aiming to reduce communication downtime, accelerate incident resolution, and improve overall contact center ROI. Hardware issues are not covered, making this service most effective when combined with part-inclusive options if hardware support is also required.","image":["https://cdn.shopify.com/s/files/1/0710/4390/7762/files/GE6300EDD.png?v=1751059792"],"brand":{"@type":"Brand","name":"Avaya"},"sku":"GE6300EDD","url":"http://eyeintechnologies.com/products/avaya-ccoa-1-agent-increment-express-support-sledd","offers":[{"@type":"Offer","name":"Avaya CCOA 1 Agent Increment Express Support - SLEDD - GE6300EDD","price":48.57,"priceCurrency":"USD","availability":"https://schema.org/OutOfStock","sku":"GE6300EDD","itemCondition":"https://schema.org/NewCondition","priceValidUntil":"2027-04-09","seller":{"@type":"Organization","name":"Avaya"}}],"additionalProperty":[{"@type":"PropertyValue","name":"trustScore","value":0.85},{"@type":"PropertyValue","name":"category","value":"Network/Service/Support"},{"@type":"PropertyValue","name":"clientId","value":"9f4e73f3-dbea-4a5e-846c-8ce252586fe9"}],"aiOptimized":{"vectorEmbedding":null,"semanticTags":[],"trustScore":0.85,"relationships":[],"knowledgeGraphId":"e7173a61-e59e-4f01-8629-8c4dba6c1457"}}