| Product Type | Service |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Name | FastLane Standard Technology Support |
| Service Duration | 1 Year |
| Intended Users | 1 to 49 Email/Web Agents |
| Support Tier | Express Support (SLAK8) |
| Features | Phone-based support, No hardware replacement, Predictable cost |
| TAA Compliant Support | Yes |
Avaya CCMM 1-49 Email/Web Agents Express Support SLAK8
Photo is for illustration purposes only. Actual product may be different.
Regular price
$50.74
Regular price
Sale price
$50.74
Unit price
per
MSRP: $57.96
Shipping calculated at checkout.
Couldn't load pickup availability
- Electronic service type with one-year support duration
- Phone-based technical assistance under FastLane Standard Technology Support
- Designed for 1–49 email/web agents in Contact Center Multimedia systems
- TAA compliant and delivered from the United States
- No hardware replacement included in the service
- Targeted for express maintenance without part coverage
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
Eye-Insights™ by Eye-In Technologies
AI-Powered Summaries from Online Customer Reviews
AI-Powered Summaries from Online Customer Reviews
Eye-Insights™ are generated by proprietary AI that analyzes real online customer reviews to highlight top pros and key product features. While we aim for accuracy, insights are provided “as-is” and individual results may vary.
- Optimized for mid-sized teams managing 1–49 contact center agents, delivering tailored support without cost overhead.
- Provides TAA-compliance and US-based delivery, supporting organizations with regulatory or geographic deployment criteria.
- Enables lower operational risk with reliable phone support from Avaya, helping maintain uptime and service quality.
Product Overview
The Avaya CCMM 1–49 em/web ExpSupp-SLAK8 is a technical support service tailored for businesses using Avaya’s Contact Center Multimedia solutions with 1 to 49 email or web agents. Offering phone-based support under the FastLane Standard Technology Support tier, it’s structured to assist organizations that seek reliable guidance without needing part replacements. The service is valid for one year and provides TAA-compliant support sourced in the United States. Ideal for mid-sized teams, it maintains critical operations while keeping support expenditure predictable and streamlined.
Specifications
Product Overview
Cloud Management & Licensing
| Management Interface | Avaya Support Connect |
| License Type | Subscription |
| License Term | 1 Year |
| License Scope | 1-49 Email or Web Agents |
| Delivery Method | Electronic (eSupport) |
| Access Type | FastLane Priority Access |
Advanced Security Features
| Secure Support Platform | Encrypted web-based portal access |
| Data Privacy Compliance | HIPAA, GDPR (as required per deployment) |
Manufacturer Details
| Manufacturer | Avaya, Inc |
| Brand Name | Avaya |
| Manufacturer Part Number | GE6300AK8 |
| Manufacturer Website Address | http://www.avaya.com |
Interfaces
| Supported Platforms | Avaya Contact Center Multimedia (CCMM) |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliance | Yes |
| Compliant Standards | US Federal Trade Agreements Act (TAA) |
Physical & Environmental
| Deployment Method | Remote Support Only |
Contract & Coverage
| Support Coverage | Business Hours Phone Support |
| Coverage Limit | Up to 49 Multimedia Agents |
| Geographic Availability | United States |
| Incident Response Time | As per FastLane SLA |
| Case Handling Priority | Standard Priority under FastLane Tier |
| Problem Resolution Type | Remote Troubleshooting and Guidance |
| Service Renewal Option | Annually Renewable |
| Renewal Method | Electronic via Avaya Support Portal |
