Type | Technical Support and Service Contract |
Form Factor | Service-based |
Service Product Supported | Cisco UCS SP Select 5108 AC2 Chassis with 2304V2 IO |
Designated Platform | Cisco UCSX Series |
Contract Term | 1 Year |
Availability | 24 x 7 |
Response Time | 4 Hours |
Delivery Method | Onsite |
Service Method | Advance Parts Replacement and Onsite Support |
Service Level | 24x7x4 (24 hours/day, 7 days/week, 4-hour response) |
Included Support | Technical Support |
Cisco SNTC-24X7X4 UCS SP Select 5108 AC2 Chassis Support

Key Benefits

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- Ensures business continuity with 24x7x4 support for mission-critical hardware.
- Helps meet government and enterprise procurement regulations with full TAA compliance.
- Accelerates issue resolution and minimizes downtime with expert Cisco technical support.
Product Overview
The Cisco SNTC-24X7X4 support service provides 24x7 coverage with a 4-hour response time for the UCS SP Select 5108 AC2 Chassis featuring 2304V2 IO. Tailored for the UCSX Series, this service ensures sustained infrastructure uptime, includes technical support as a core feature, and delivers TAA compliance. Designed for enterprise-class operations, it enhances system stability while meeting federal procurement requirements.
Specifications
Product Overview
Physical & Environmental
Physical Form | Virtual/Product Support Contract – Not a Hardware Product |
Cloud Management & Licensing
Licensing Program | Cisco Smart Net Total Care (SNTC) |
License Term | 1 Year Subscription |
Software Subscription | Included with Smart Net Total Care |
Cloud Monitoring | Available via Cisco Smart Net Total Care Portal |
Management Access | Cisco Technical Assistance Center (TAC) |
Device Coverage | Single 5108 AC2 UCS Chassis with 2304V2 IO Module |
Smart Licensing Support | Yes |
Interfaces
Interface Type | Not Applicable (Service Contract) |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Trade Agreement Act (TAA) Compliance | Yes |
Certifications | Meets U.S. Federal Procurement Requirements |
Advanced Security Features
Hardware Replacement | 4-Hour Advance Replacement |
Proactive Diagnostics | Available via Smart Call Home |
Threat Detection | Not applicable (Service Contract) |
Security Advisory Notifications | Included with TAC Access |
Access to Cisco.com Knowledge Base | Yes |
Security Compliance Support | Yes |
Firmware & Software Updates | Included |
Access to OS Updates | Yes |
Case Management Tools | Available via CSC Portal |