Product Type | Wireless LAN Controller with Advanced AP License and Support |
Form Factor | Rack-mountable |
Redundancy Support | Yes |
High Availability | Supported |
Service Type | Solution Support 24x7x4 Onsite |
Service Availability | 24 hours/day, 7 days/week |
Onsite Response Time | 4 Hours |
Service Duration | 1 Year (varies by contract) |
Power Supply | Dual hot-swappable AC power supplies |
Weight | Approximately 17.5 lbs (7.94 kg) |
CISCO SOLN SUPP 24X7X4 254 Wireless Controller with AP License



Key Benefits

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- Ensures 24/7/4-hour rapid response support to minimize unplanned downtime and maintain service continuity.
- TAA compliance makes it suitable for U.S. federal government and public sector deployments.
- Backed by Cisco's high-reliability service infrastructure for mission-critical wireless environments.
Product Overview
The Cisco SOLN SUPP 24X7X4 provides 24/7/4-hour onsite support for the 254 Wireless Controller with AP License, ensuring uninterrupted network service for enterprise needs. With TAA compliance and manufacture in the United States, it is well-suited for government and federally regulated sectors. Designed for high-availability wireless infrastructures, this Cisco service helps reduce downtime and maintain business continuity in mission-critical deployments.
Specifications
Product Overview
Wireless Features
Supported Wi-Fi Standards | 802.11a/b/g/n/ac/ax |
Radio Resource Management | Supported |
Flexible Radio Assignment | Yes |
Compliance & Origin
Country of Origin | UNITED STATES |
TAA Compliance | Yes |
Regulatory Compliance | FCC Part 15, ICES-003, CE, UL/CSA/IEC/EN 60950-1 |
Certifications | RoHS, WEEE, REACH |
Advanced Security Features
RFID Tracking | Supported |
Rogue AP Detection | Yes |
Wireless Intrusion Prevention System (wIPS) | Integrated |
Access Control | 802.1X, MAC filtering |
Built-in Firewall | Yes, with support for ACLs and segmentation |
Guest Access Support | Yes with customizable captive portal |
Interfaces
Ethernet Ports | 8 x 1/10 Gigabit Ethernet (SFP+) |
Management Interfaces | 1 x 10/100/1000Base-T Management Port, 1 x RJ-45 console port, 1 x USB port |
Data Transfer Rate | Up to 20 Gbps |
Uplink Capacity | 2 x 10GE |
Supported Access Points | Up to 2500 APs (dependent on model licensing) |
Client Capacity | Up to 25,000 wireless clients |
Physical & Environmental
Dimensions (W x D x H) | 17.5 x 18.1 x 1.73 in (44.5 x 46 x 4.4 cm) |
Rack Units | 1U |
Operating Temperature | 32°F to 104°F (0°C to 40°C) |
Storage Temperature | -40°F to 158°F (-40°C to 70°C) |
Operating Humidity | 10% to 90% non-condensing |
Storage Humidity | 5% to 95% non-condensing |
Cooling | Front-to-back airflow with internal fans |
Cloud Management & Licensing
Cloud Management | Supported via Cisco DNA Center |
License Model | Cisco Smart Licensing |
Bundled Licenses | AP License included |
Analytics and Insights | Available through DNA Advantage/Essentials |
Management Interface | Web GUI, Command Line Interface (CLI), SNMP |