| Service Type | On-Site Service Upgrade |
| Product Type | Service and Support - Warranty Upgrade |
| Intended For | APC UPS Systems (41–150 kVA) |
| Service Duration | 1 Year |
| Response Time | 4 Hours |
| Service Availability | 7x24 (24/7 Support) |
| Contract Type | Extended Service Agreement |
| Service Implementation | Upgrade Over Existing Coverage |
| Service Method | On-Site Repair |
| Support Coverage Area | United States |
| Service Level Agreement | Yes |
| TAA Compliant | Yes |
| APC Service SKU | WUPG4HR-UG-02 |
| Target Power Range | 41–150 kVA |
APC 1 Year 4HR 7x24 Response Upgrade for 41–150 kVA Systems

Key Benefits
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- Ensures business continuity by minimizing downtime through guaranteed 4-hour on-site response.
- Offers reliable 24/7 support for mission-critical 41–150 kVA infrastructure.
- Delivers compliance and peace of mind with TAA conformity and U.S.-based service.
Product Overview
The APC 1 Year 4HR 7x24 Response Upgrade (WUPG4HR-UG-02) extends your existing warranty or service agreement with rapid on-site support for high-capacity systems ranging from 41 to 150 kVA. This critical service solution ensures four-hour response times anytime, day or night. Designed for mission-critical operations, it minimizes downtime and enhances resilience. The TAA-compliant offering is fulfilled by certified personnel based in the United States and is valid for one year.
Specifications
Product Overview
Cloud Management & Licensing
| Service Management Portal | APC EcoStruxure IT (if applicable with hardware) |
| License Included | Not Applicable |
| Subscription Term | 1 Year |
| Remote Monitoring Support | Available via EcoStruxure IT For Supported Devices |
Interfaces
| User Access Interface | Service Coordinated via APC Customer Support Portal |
| Communication Method | Dispatch Coordination via Email/Phone |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliance | Yes |
| Certifications | Certified APC Field Service Engineer Support |
| RoHS Compliance |
Advanced Security Features
| Authorized Personnel Only | Yes – Certified APC Technicians |
| Security Model | On-site Authentication & Physical Access Control |
Physical & Environmental
| On-site Coverage Region | Anywhere in the U.S. Within Program Constraints |
| Service Activation Timeframe | Upon Contract Registration |
| Environmental Restrictions | Site Accessibility Required for Service Delivery |
| Field Worker Certification | Certified Field Engineers |
| Spare Parts Availability | Available Through APC Support Channels |
| Site Visit Limitations | Subject To Equipment and Site Eligibility |