Product Type | On-Site Support Service |
Service Duration | 1 Year |
Service Location | On-Site |
Warranty Coverage | Out of Factory Warranty Equipment |
Service Response Time | Next Business Day (dependent on issue severity and location) |
Coverage Period | 12 months |
Availability | During standard business hours or as per service agreement |
Service Availability | Nationwide (within eligible locations) |
Eligible Equipment | APC hardware not covered by factory warranty |
Monitoring Requirements | Network Management Card (NMC) required for proactive monitoring |
APC 1 YR On-Site Support (Out of Factory Warranty)

Key Benefits

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- Provides on-site support and monitoring for APC products no longer under factory warranty coverage
- TAA compliance enables eligibility for government and regulated sector contracts
- US-based origin ensures compliance and regional support availability
Product Overview
The APC 1 YR On-Site Support (Out of Factory Warranty) service, part number WMD1YOSOFW-SP-02, is designed to restore confidence and functionality to APC hardware beyond its original factory warranty coverage. This service includes proactive monitoring and prompt dispatch, ensuring rapid on-site assistance when issues arise. It also requires a Network Management Card (NMC) for integrated monitoring capabilities and streamlined response coordination.
Tailored for businesses reliant on high-availability infrastructure, this service delivers consistency and assurance through end-to-end support. Its availability for out-of-warranty equipment can help organizations extend the life of their APC investments while minimizing system downtime and avoiding unexpected operational interruptions. The offering complies with TAA standards and is produced in the United States, making it an eligible solution for government and regulated-industry contracts.
With a full year of enhanced support through direct dispatch and on-site response, APC helps reduce IT maintenance burdens while providing the high-level service continuity that enterprise-grade environments demand.
Specifications
Product Overview
Wireless Features
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Regulatory Compliance | Meets U.S. government procurement standards |
Advanced Security Features
Trusted Support Access | Authorized APC service technicians only |
Data Security Handling | Customer retains control of sensitive data; no data transferred offsite |
Secure Dispatch Protocol | Technicians follow strict identification and verification protocols |
Manufacturer Details
Manufacturer | APC by Schneider Electric |
Product Name | APC 1 YR On-Site Support (Out of Factory Warranty) |
Manufacturer Part Number | WMD1YOSOFW-SP-02 |
Service Family | Service / Support |
Service Category | AV Product Support |
Interfaces
Remote Monitoring Interface | Via Network Management Card (sold separately) |
Dispatch Method | Triggered by NMC alerts or customer-initiated service request |
Physical & Environmental
Cloud Management & Licensing
Managed Services Integration | Yes, with compatible NMC for centralized service ticketing |
Cloud Monitoring Support | Available via EcoStruxure IT platform (with NMC integration) |
License Included | Service cover included; additional software licenses not required |
Remote Diagnostics Support | Included during active service period |
Service Components
Proactive Monitoring | Enabled with NMC – alerts for service intervention |
Technical Phone Support | Available for issue triage and case initiation |
Engineer Dispatch | Next business day or scheduled with customer |
Corrective Maintenance | Included for hardware covered under service scope |
Parts Replacement | Available as required during service visit |
Travel and Labor Costs | Included in service agreement |
On-Site Diagnostics | Yes, performed by APC-certified engineers |
Service Reporting | Work order and performance report upon completion |
Post-Service Follow-up | Optional, based on customer SLA |