APC 1 YR On-Site Support (Out of Factory Warranty)

VENDOR: APC Mfg Part#: WMD1YOSOFW-SP-02
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Regular price $377.36
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MSRP: $546.00
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  • 1-year on-site support service for APC equipment beyond factory warranty
  • Includes monitoring and dispatch functionality (NMC required)
  • Part number: WMD1YOSOFW-SP-02
  • TAA compliant solution
  • Product of the United States

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Key Benefits

Eye-Insights
  • Provides on-site support and monitoring for APC products no longer under factory warranty coverage
  • TAA compliance enables eligibility for government and regulated sector contracts
  • US-based origin ensures compliance and regional support availability

Product Overview

The APC 1 YR On-Site Support (Out of Factory Warranty) service, part number WMD1YOSOFW-SP-02, is designed to restore confidence and functionality to APC hardware beyond its original factory warranty coverage. This service includes proactive monitoring and prompt dispatch, ensuring rapid on-site assistance when issues arise. It also requires a Network Management Card (NMC) for integrated monitoring capabilities and streamlined response coordination.

Tailored for businesses reliant on high-availability infrastructure, this service delivers consistency and assurance through end-to-end support. Its availability for out-of-warranty equipment can help organizations extend the life of their APC investments while minimizing system downtime and avoiding unexpected operational interruptions. The offering complies with TAA standards and is produced in the United States, making it an eligible solution for government and regulated-industry contracts.

With a full year of enhanced support through direct dispatch and on-site response, APC helps reduce IT maintenance burdens while providing the high-level service continuity that enterprise-grade environments demand.

Specifications

Product Overview

Product Type On-Site Support Service
Service Duration 1 Year
Service Location On-Site
Warranty Coverage Out of Factory Warranty Equipment
Service Response Time Next Business Day (dependent on issue severity and location)
Coverage Period 12 months
Availability During standard business hours or as per service agreement
Service Availability Nationwide (within eligible locations)
Eligible Equipment APC hardware not covered by factory warranty
Monitoring Requirements Network Management Card (NMC) required for proactive monitoring

Wireless Features

Compliance & Origin

Country of Origin United States
TAA Compliant Yes
Regulatory Compliance Meets U.S. government procurement standards

Advanced Security Features

Trusted Support Access Authorized APC service technicians only
Data Security Handling Customer retains control of sensitive data; no data transferred offsite
Secure Dispatch Protocol Technicians follow strict identification and verification protocols

Manufacturer Details

Manufacturer APC by Schneider Electric
Product Name APC 1 YR On-Site Support (Out of Factory Warranty)
Manufacturer Part Number WMD1YOSOFW-SP-02
Service Family Service / Support
Service Category AV Product Support

Interfaces

Remote Monitoring Interface Via Network Management Card (sold separately)
Dispatch Method Triggered by NMC alerts or customer-initiated service request

Physical & Environmental

Cloud Management & Licensing

Managed Services Integration Yes, with compatible NMC for centralized service ticketing
Cloud Monitoring Support Available via EcoStruxure IT platform (with NMC integration)
License Included Service cover included; additional software licenses not required
Remote Diagnostics Support Included during active service period

Service Components

Proactive Monitoring Enabled with NMC – alerts for service intervention
Technical Phone Support Available for issue triage and case initiation
Engineer Dispatch Next business day or scheduled with customer
Corrective Maintenance Included for hardware covered under service scope
Parts Replacement Available as required during service visit
Travel and Labor Costs Included in service agreement
On-Site Diagnostics Yes, performed by APC-certified engineers
Service Reporting Work order and performance report upon completion
Post-Service Follow-up Optional, based on customer SLA