| Product Type | Software Support Contract | 
| Service Term | 2 Years | 
| Supported Products | APC NetBotz NBWL0355 and NBWL0455 | 
| TAA Compliant | Yes | 
| Service Features | Technical support, expert troubleshooting, issue resolution | 
| Manufacturer | APC | 
| Manufacturer Part Number | WNBWN001 | 
| Service Coverage Duration | 24 Months | 
| Service Availability | Business Hours (exact hours not disclosed) | 
| Service Mode | Remote Support | 
| Software Type Supported | Infrastructure Monitoring Software | 
| Contract Type | Base Support Plan | 
APC Base - 2 Year Software Support Contract (WNBWN001)

Key Benefits
 
            
            
              
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- Ensures uninterrupted software support for NBWL0355/NBWL0455 over two years, reducing operational risk.
- TAA compliance makes it suitable for federal and other government-related deployments.
- Manufactured in the USA, supporting domestic sourcing requirements.
Product Overview
The APC Base - 2 Year Software Support Contract (WNBWN001) provides expert technical assistance for NBWL0355 and NBWL0455 software models over a 24-month period. This TAA-compliant service is manufactured in the United States and supports regulatory procurement needs. Designed to minimize downtime and maximize return on IT investment, it offers enterprise-grade support for APC software users. Detailed service features and response levels are not available based on current data.
Specifications
                      Product Overview
                      
                    
                    
                      Cloud Management & Licensing
                      
                    
                    | Management Interface | APC Remote Monitoring and Management Interface | 
| License Included | Software service license for NBWL0355/NBWL0455 | 
| Cloud Management Support | Yes, via APC’s remote infrastructure management platform | 
| Subscription Type | Term-Based (2-Year) | 
| Renewal Option | Available | 
| Access to Updates | Yes | 
| Access to Support Knowledgebase | Yes | 
                      Advanced Security Features
                      
                    
                    | Security and Patch Notifications | Included via remote monitoring system | 
| Supported Security Software | APC NetBotz Security Management Solutions | 
| Real-Time Monitoring Alerts | Enabled for covered devices | 
| Security Compliance Monitoring | Included with platform | 
                      Interfaces
                      
                    
                    | Supported Access Method | Online Portal and Remote Assistance | 
| Communication Channels | Web, Phone (where applicable) | 
                      Compliance & Origin
                      
                    
                    | Country of Origin | United States | 
| TAA Compliance | Yes | 
| RoHS Compliance | Yes | 
| REACH Compliance | Yes | 
| WEEE Compliance | Yes | 
                      Physical & Environmental
                      
                    
                    | Physical Product Component | None – Software and Service Only | 
| Delivery Method | Digital / Remote Activation | 
 
              