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Avaya CCOA 1 Agent Increment Express Support - SLEDD

VENDOR: AVAYA Mfg Part#: GE6300EDD
  • Avaya
1 1
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$48.64
$48.64
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MSRP: $55.56
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  • 24x7 electronic technical support via phone
  • Supports Avaya Contact Center Off Site Agent
  • Service Type: Express Base Maintenance without parts
  • Delivered under SLEDD licensing framework
  • TAA compliant and originated in the United States

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Key Benefits

Eye-Insights
  • Provides continuous 24x7 support to minimize communication system downtime.
  • Scales flexibly per agent under SLEDD licensing, aligning with evolving business needs.
  • TAA compliance and U.S.-based service origin make it suitable for government and regulated sectors.

Product Overview

The Avaya CCOA 1AGIncr ExpSupp - SLEDD is a technical service offering designed to provide 24x7 phone-based support for the Avaya Contact Center Off Site Agent. Tailored for organizations leveraging Avaya’s communication platforms, this service package delivers Express Base Maintenance Support without included hardware parts, focusing instead on solving issues through remote technical expertise. It is ideal for businesses needing consistent, always-on support for distributed agent environments.

As part of Avaya's Express Technology Support Base, this service offers a cost-effective way to ensure software uptime and agent productivity. It is provided electronically and is TAA-compliant, making it suitable for government contracts and secure deployments. Operating under the SLEDD license framework, customers can expand support incrementally for each new agent, offering flexibility for dynamic enterprise environments.

With support originating from the United States and provided electronically, users benefit from Avaya's global support infrastructure while maintaining localized compliance. This service is a strategic investment for organizations aiming to reduce communication downtime, accelerate incident resolution, and improve overall contact center ROI. Hardware issues are not covered, making this service most effective when combined with part-inclusive options if hardware support is also required.

Specifications

Product Overview
Product Type Service
Manufacturer Part Number GE6300EDD
Service Name Express Technology Support Base
Service Main Type Technical
Service Sub Type Electronic
Service Description 24x7
Product Supported Avaya Contact Center Off Site Agent
Provided Support Phone Support
License Type SLEDD (Single License Entry for Dynamic Deployment)
Delivery Method Electronic
Support Coverage 24x7 Remote Technical Support
Expandable Per Agent Yes

Cloud Management & Licensing
License Model Per Agent Increment
Cloud Service Type Remote Technical Support via Cloud Infrastructure
Cloud Management Portal Access Yes
License Term Annual (or Per Agreement)
Service Scalability Dynamic Scaling with Agent Growth

Advanced Security Features
Support for Secure Communications Yes
Data Privacy Compliance Yes (GDPR, HIPAA where applicable)
Incident Response Support Yes
Authentication & Access Control Yes, Role-Based Access

Manufacturer Details
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer's Website http://www.avaya.com

Interfaces
Supported Platform Avaya Contact Center Solutions

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
Regulatory Approval Yes
RoHS Compliance Yes
ISO Certifications ISO 9001, ISO 27001

Physical & Environmental
Device Form Factor Not Applicable (Service Offering)
Delivery Format Digital/Cloud-Based