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Avaya MMAG100 ExpBase-SLCCW Express Support Service

VENDOR: AVAYA Mfg Part#: GE6300CCW
  • Avaya
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$202.22
$202.22
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MSRP: $230.88
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  • Supports 1 to 100 Avaya AACC Multimedia Agent licenses
  • 24x7 electronic support coverage
  • Includes software updates and remote diagnostics
  • Designed as Express Technology Support Base plan
  • TAA compliant and delivered from the United States
  • Service type: Technical and Electronic

Shipping & Returns

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Key Benefits

Eye-Insights
  • Ensures high availability with 24x7 support for critical AACC systems.
  • Provides consistent system performance through regular software updates.
  • Demonstrates compliance readiness with TAA certification and U.S.-based support.

Product Overview

The Avaya MMAG100 ExpBase-SLCCW is a technical support service plan designed specifically for the Avaya Aura Contact Center (AACC) Multimedia Agent offering. This Express Technology Support Base package supports 1 to 100 licenses and provides organizations with 24x7 electronic support to ensure uninterrupted operation and quick issue resolution. It is ideal for businesses that rely on their AACC systems for mission-critical communication and customer engagement functions.

This service includes remote software updates and technical support via electronic mediums, minimizing downtime and streamlining support logistics. Leveraging Avaya’s strong support infrastructure, the Express Base plan enhances equipment lifecycle management. With TAA compliance and delivery within the United States, the MMAG100 ExpBase-SLCCW is a strategic addition for enterprise IT administrators looking to optimize and secure their UC infrastructure.

Highly suitable for businesses operating in compliance-driven sectors or requiring guaranteed support levels, the MMAG100 SLCCW offers a dependable path to maintaining stability and achieving ROI from Avaya’s multimedia communication systems.

Specifications

Product Overview
Product Type Service
Service Name Express Technology Support Base
Service Description 24x7
Service Main Type Technical
Service Sub Type Electronic
Product Supported Avaya (AACC) Multimedia Agent
License Coverage 1 to 100 licenses
Delivery Method Electronic
Support Availability 24x7 electronic technical support
Software Updates Included Yes
Remote Diagnostics Yes
Ideal For Mission-critical UC environments

Advanced Security Features
Security Focus Support uptime for secure multimedia communications
System Stability Monitoring Yes – included as part of software support
Threat Prevention Support Yes – via timely patching and updates

Physical & Environmental
Form Factor Not applicable (service)
Power Requirements Not applicable
Physical Delivery No physical components – electronic delivery

Wireless Features
Applicable Wireless Features Not applicable (service)

Cloud Management & Licensing
Management Interface Avaya Support Portal
Cloud Support Features Remote software update and troubleshooting
Licensing Model Subscription-based support service
Supported Licenses Multimedia Agent AACC licenses
Maximum Supported Licenses 100

Compliance & Origin
Country of Origin UNITED STATES
TAA Compliance Yes
Regulatory Sector Fit Compliance-driven sectors (healthcare, finance, government)
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Website Address http://www.avaya.com
Manufacturer Part Number GE6300CCW

Interfaces
Required Connectivity Internet access for remote support
Support Portal Access Yes – via Avaya online portal