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CISCO ESS 8X5XNBD SX10 HD with Integrated 5x Cam Spare

VENDOR: CISCO Mfg Part#: CON-ECDN-CTSX1N0D
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$451.42
$451.42
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MSRP: $454.00
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  • 8x5 Next Business Day (NBD) service replacement support
  • Trade Agreements Act (TAA) compliant
  • Manufactured in the United States
  • Designated as a spare for video conferencing endpoints

Shipping & Returns

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Key Benefits

Eye-Insights
  • Includes 8x5xNBD coverage, minimizing downtime during hardware failures.
  • TAA compliance makes it suitable for federal and government procurement.
  • U.S. manufacturing supports regulatory and logistical requirements for enterprise clients.

Product Overview

The CISCO ESS 8X5XNBD SX10 HD with Integrated 5x Camera Spare is a specialized maintenance and support offering designed to ensure maximum uptime and service continuity for compatible Cisco video collaboration endpoints. Featuring an 8x5 Next Business Day (NBD) replacement policy, this spare package allows enterprises to maintain equipment functionality with minimal disruption, ideal for mission-critical or remote deployments.

This service contract is TAA-compliant and manufactured in the United States, making it suitable for U.S. government and public sector environments. Though detailed technical specs are unavailable, this product is tailored for professional-grade Cisco support frameworks. Clients benefit from responsive replacement timelines and seamless product handling, minimizing service gaps during hardware failure.

Specifications

Product Overview
Product Type Smart Net Total Care (SNTC) Support Contract for Cisco SX10 HD with 5x Integrated Camera
Service Type Essential Support Service (ESS)
Coverage Hours 8x5 (8 hours a day, 5 days a week)
Service Level Next Business Day (NBD) Advance Hardware Replacement
Compatibility Cisco TelePresence SX10 HD Codec with Integrated 5x Camera
Support Duration 1 Year
Form Factor Service Contract (Spare Hardware Inclusive)

Wireless Features
Wi-Fi Support

Compliance & Origin
Country of Origin UNITED STATES
Trade Agreement Act (TAA) Compliant Yes
Certifications CE, FCC Part 15B & 15C, CSA, UL, VCCI, C-Tick
Environment Compliance RoHS-compliant

Advanced Security Features
Hardware Encryption Support Yes (on supported endpoint)
Security Compliance 802.1X, SRTP, HTTPS, SSH on endpoint device
Remote Authentication Capability Supported on endpoint device via LDAP/Active Directory
Firmware Updates Access to bug fixes, patches, and firmware upgrades
Access Control Role-based administrative access (on the endpoint)

Interfaces
Supported Interfaces

Physical & Environmental
Included Hardware Form Factor Wall-mountable video conferencing endpoint (spare unit)
Operating Temperature Range 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Operating Humidity 10% to 90% (non-condensing)
Product Dimensions (Spare Unit) 286 x 53 x 76 mm (11.26 x 2.08 x 2.99 in)
Product Weight (Spare Unit) 1.1 kg (2.4 lbs)

Cloud Management & Licensing
Cloud Management Platform Cisco Webex or Cisco Control Hub (device dependent)
License Requirement Active Cisco Smart Net Total Care License
Included Licensing 1 Year Smart Net Total Care Support for Cisco SX10 HD
Remote Diagnostics Yes, via Cisco TAC
Contract Update Method Cisco Service Contract Center or Cisco Partner
Support Access Cisco Technical Assistance Center (TAC) 8x5
Smart Capabilities Eligible for Smart Call Home device monitoring and proactive diagnostics

Additional Support Features
Hardware Replacement Type Advance Replacement (Spare Unit)
Global Logistics Support Yes
Technical Support 8x5 access to Cisco engineers
Online Tools Access Yes – via Cisco.com (downloads, alerts, bug tool)
Software Upgrades Included Yes, during contract term